Delivery

We use Royal Mail Tracked Delivery. All UK orders are sent in plain packaging with tracked delivery to your door.

Lovehoney delivery costs and options: United Kingdom

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Service Delivered Cost Free when you spend
Royal Mail Tracked 2 to 3 Day 3 Working days £3.99 £40.00
Royal Mail Tracked 1 to 2 Day 2 Working days £5.99
Royal Mail Special Delivery (signature required) 1 Working day £7.99

Please see below for last order times (UK only)

Monday to Friday
2 - 3 day delivery - order before 7pm
1 - 2 working days (not guaranteed) - order before 6pm
1 working day Special delivery - order before 5pm

 

Saturday
2 - 3 day delivery - order before 12pm
1 - 2 working days (not guaranteed) - order before 11am
1 working day Special delivery - order before 12pm

 

Sunday
2 - 3 day delivery - order before 4pm
1 - 2 working days (not guaranteed) - order before 2pm
1 working day Special delivery - order before 12pm

Lovehoney and Covid-19 precautions

We've taken lots of precautionary measures to ensure that we're following government guidelines to keep our warehouse staff working in a safe environment. This includes:

 

  • Reducing the number of our people on a shift at any time;
  • Adhering to the 2 metres distancing rule at all times while staff are picking and packing your orders, and also staying 2 metres apart when taking breaks;
  • There's a break between shifts clocking off and clocking on while we clean down all the surfaces;
  • We've also turned over some office space into warehouse space to help staff spread out.

 

The safety of our staff is of paramount importance and it's possible that the above measures may have an impact on when your order is delivered.

 

We ask for your patience and understanding if it's a little later than you would usually expect.

 

Thank you, and stay safe.

 

The Lovehoney Team

 

More delivery FAQs

When your order has been dispatched, we'll send you an email with the tracking number and a link to the Royal Mail (or other courier) website where you can track it.

We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside. See what they look like here.

At Lovehoney, we're not happy unless you are, which is why we offer a 60 day free returns policy. We also offer a 1 year product guarantee. Learn more about our Returns policy here.

If you're out when your package is delivered, your mail person will find a safe place to leave your parcel or will take it to the nearest Post Office. They will leave a card explaining how you can collect your parcel.

Orders will be held at your nearest Post Office for 10 working days before being returned to us.

Don't forget to take the delivery notification (collection card, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

You can track the status of your order via the tracking link we sent you in an email, but if your parcel is more than 5 working days overdue, please contact us.