Is Lovehoney packaging discreet?

We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside. <a class="link-primary" href="https://https://help.lovehoney.co.uk/plain-packaging.html">See what they look like here</a>.

What is your Returns and Refunds policy?

At Lovehoney, we're not happy unless you are, which is why we offer a 60 day free returns policy. We also offer a 1 year product guarantee. <a class="link-primary" href="https://help.lovehoney.co.uk/order-return/">Learn more about our Returns policy here</a>.

What if I'm out when my order arrives?

If you're out when your package is delivered, your mail person will find a safe place to leave your parcel. If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps or you will receive a card through the letterbox.<br> If your parcel is sent to a local collection point, then that will be held for 7 days before being returned to us. Don't forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

Delivery information

Lovehoney delivery options

At Lovehoney, we use a variety of trusted Tracked Delivery services.
All UK orders are sent in plain, discreet packaging with tracked delivery to your door or local collection point.
Below you’ll find information about Lovehoney’s delivery times, next day delivery services
and other delivery-related enquiries.

Lovehoney delivery costs and options: United Kingdom

Show delivery costs for:

Service	Delivered	Cost	Free when you spend
Standard	3 Working days	£4.99	£50.00
Express	2 Working days	£5.99
Premium	1 Working day	£7.99

Please see below for last order times (UK only)

Monday to Friday

Standard Delivery - order before 6pm
Express Delivery - order before 6pm
Premium Delivery - order before 5pm

Saturday

Standard Delivery - order before 12pm
Express Delivery - order before 11am
Premium Delivery - order before 12pm

Sunday

Standard Delivery - order before 4pm
Express Delivery - order before 2pm
Premium Delivery - order before 10am

Lovehoney click & collect

Lovehoney's click & collect service is a good way to guarantee even more discretion, especially if you have young children who may open your package unintentionally.

Just go through the checkout as normal and select the click & collect service to have your parcel delivered to one of over 7,000+ local collection points in the UK. Please note that you'll need to bring ID with you when you collect your parcel.

International delivery

Need Lovehoney shipping details for orders placed outside the UK? Lovehoney delivers to 50 countries worldwide, so check the drop down menu in the table above to view your country’s delivery information.

Nosy-Neighbors-Full-Width-Banner-Desktop-1700x500

Nosy Neighbours?
No Problem.

Thanks to discreet plain packaging,
your are the only person excited about
the contents of your Lovehoney box.

Learn more

I’ve been a long time and very satisfied
costumer of Lovehoney, always deliver on
time and very discreet with the packaging.
They always have the best deals and
always reward customers loyalty, the quality
of the products are fantastic, any problems
with orders and the fantastic customer care
team at Lovehoney are absolutely brilliant.

Honestly one of the best purchases
I've ever made. Everything about the experience
was fantastic, regular updates on delivery,
and the goods - well, they also deliver.

Great products delivered in good time.
As always they deliver in discreet packaging
and they deliver when they say they will,
which mot every company can say these days. The products
themselves are of the high quality I expect from LH.

Always deliver on time, in fact
the product arrived before I thought it would.
They kept me up to date with the arrival
date. Discreet packaging. Their sales are always excellent
as is their customer service.

X

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More delivery FAQs

When your order has been dispatched, we'll send you an email with the tracking number and a link to the website where you can track it.

We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside. See what they look like here.

We work with a variety of trusted delivery partners and you will be notified which courier will deliver your parcel once you have placed your order and it has been dispatched.

At Lovehoney, we're not happy unless you are, which is why we offer a 60 day free returns policy. We also offer a 1 year product guarantee. Learn more about our Returns policy here.

If you're out when your package is delivered, your mail person will find a safe place to leave your parcel. If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps or you will receive a card through the letterbox.
If your parcel is sent to a local collection point, then that will be held for 7 days before being returned to us. Don't forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

You can track the status of your order via the tracking link we sent you in an email, but if your parcel is more than 5 working days overdue, please contact us.

Lovehoney delivery options

Lovehoney delivery costs and options: United Kingdom

Please see below for last order times (UK only)

Lovehoney click & collect

International delivery

Nosy Neighbours?No Problem.

X

Nosy Neighbours?
No Problem.