Is Lovehoney packaging discreet?

We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside. <a class="link-primary" href="https://help.lovehoney.co.uk/plain-packaging.html">See what they look like here</a>.

What is your Returns and Refunds policy?

At Lovehoney, we're not happy unless you are, which is why we offer a 30 day free returns policy. We also offer a 1 year product guarantee. <a class="link-primary" href="https://help.lovehoney.co.uk/order-return/">Learn more about our Returns policy here</a>.

What if I'm out when my order arrives?

If you're out when your package is delivered, your mail person will find a safe place to leave your parcel. If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps or you will receive a card through the letterbox.<br> If your parcel is sent to a local collection point, then that will be held for 7 days before being returned to us. Don't forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

Lovehoney UK Delivery Options

Lovehoney
delivery options

At Lovehoney, we use a variety of trusted Tracked Delivery services. All UK orders are sent in plain, discreet packaging with tracked delivery to your door or local collection point. Below you’ll find information about Lovehoney’s delivery times, next day delivery services and other delivery-related enquiries.

Show delivery costs for:

Last order times (UK only)

Find out when to place your order for the most efficient delivery.

Monday to Friday

3 day delivery - order before 7pm
2 working days (not guaranteed) - order before 7pm
1 working day Premium delivery - order before 5pm

Saturday

3 day delivery - order before 2pm
2 working days (not guaranteed) - order before 11am
1 working day Premium delivery - order before 3pm

Sunday

3 day delivery - order before 4pm
2 working days (not guaranteed) - order before 2pm
1 working day Premium delivery - order before 3pm

Lovehoney Click & Collect

Lovehoney's click & collect service is a good way to guarantee even more discretion, especially if you have young children who may open your package unintentionally.

Just go through the checkout as normal and select the click & collect service to have your parcel delivered to one of over 7,000+ local collection points in the UK. Please note that you'll need to bring ID with you when you collect your parcel.

International delivery

Need Lovehoney shipping details for orders placed outside the UK? Lovehoney delivers to 50 countries worldwide, so check the drop down menu in the table above to view your country’s delivery information.

Parcel forwarding services

Lovehoney is not liable for any damage, defect, or loss that occurs to orders delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. If you report missing or damaged items, and we reasonably believe the order to have been delivered to a parcel forwarding company, we will not offer a replacement or a refund.

Your delivery details

Please make sure your delivery address is up to date in your Lovehoney Account! We are not responsible for failed deliveries caused by customer errors. For example, if you accidentally give us the wrong delivery address, contact number, or recipient name, we will be unable to refund your order. If you realise you've made a mistake before the order has been processed, please contact us straight away.

Nosy Neighbours?
No Problem.

Thanks to discreet plain packaging,
your are the only person excited about
the contents of your Lovehoney box.

Learn more

Always deliver on time, in fact the product
arrived before I thought it would.
They kept me up to date with the arrival
date. Discreet packaging. Their sales are
always excellent as is their customer service.

Great products delivered in good time.
As always they deliver in discreet packaging
and they deliver when they say they will,
which mot every company can say these days.
The products themselves are of the high quality I expect from LH

Honestly one of the best purchases
I've ever made. Everything about the
experience was fantastic, regular updates
on delivery, and the goods - well, they also deliver.

Honestly one of the best purchases
I've ever made. Everything about the
experience was fantastic, regular
updates on delivery, and the goods
- well, they also deliver.

Great shopping experience.
These guys are honest sellers with discreet
packaging - not let me down so far, deliver
on time and I’m yet to have a complaint.
I’d recommend!

I found ordering online was very easy to do.
You also deliver a great service with the
goods arriving at the expected time.
I can’t fault anything, keep up the good work 😊

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More delivery FAQs

When your order has been dispatched, we'll send you an email with the tracking number and a link to the website where you can track it.

We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside. See what they look like here.

We work with a variety of trusted delivery partners and you will be notified which courier will deliver your parcel once you have placed your order and it has been dispatched.

At Lovehoney, we're not happy unless you are, which is why we offer a 30 day free returns policy. We also offer a 1 year product guarantee. Learn more about our Returns policy here.

If you're out when your package is delivered, your mail person will find a safe place to leave your parcel. If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps or you will receive a card through the letterbox.
If your parcel is sent to a local collection point, then that will be held for 7 days before being returned to us. Don't forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

You can track the status of your order via the tracking link we sent you in an email, but if your parcel is more than 5 working days overdue, please contact us.

Lovehoneydelivery options

Last order times (UK only)

Lovehoney Click & Collect

International delivery

Parcel forwarding services

Your delivery details

Nosy Neighbours?No Problem.

Discover your sexual happiness

Lovehoney
delivery options

Nosy Neighbours?
No Problem.