Is Lovehoney packaging discreet?

We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside. <a class="link-primary" href="https://help.lovehoney.co.uk/plain-packaging.html">See what they look like here</a>.

What is your Returns and Refunds policy?

At Lovehoney, we're not happy unless you are, which is why we offer a 30 day free returns policy. We also offer a 1 year product guarantee. <a class="link-primary" href="https://help.lovehoney.co.uk/order-return/">Learn more about our Returns policy here</a>.

What if I'm out when my order arrives?

If you're out when your package is delivered, your mail person will find a safe place to leave your parcel. If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps or you will receive a card through the letterbox.<br> If your parcel is sent to a local collection point, then that will be held for 7 days before being returned to us. Don't forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

Lovehoney UK Delivery Options

Lovehoney
delivery options

At Lovehoney, we use a variety of trusted Tracked Delivery services. All UK orders are sent in plain, discreet packaging with tracked delivery to your door or local collection point. Below you’ll find information about Lovehoney’s delivery times, next day delivery services and other delivery-related enquiries.

Show delivery costs for:

Last order times (UK only)

Order before these times for same-day dispatch.

Standard

4 working days

Order by7pm

Express

2 working days*

Order by7pm

Premium

1 working day

Order by5pm

Standard

4 working days

Order by2pm

Express

2 working days*

Order by11am

Premium

1 working day

Order by3pm

Standard

4 working days

Order by4pm

Express

2 working days*

Order by2pm

Premium

1 working day

Order by3pm

* Express 2-day delivery is not guaranteed.

7,000+ collection points

Click & Collect

A great way to guarantee extra discretion — especially if you have young children at home. Select click & collect at checkout and choose a local collection point.

Don’t forget to bring ID when you collect your parcel.

50 countries worldwide

International delivery

We deliver globally. Use the country drop-down in the delivery costs table above to view rates and estimated times for your location.

Please read carefully

Parcel forwarding services

Lovehoney is not liable for damage, defect, or loss on orders delivered to a parcel forwarding company. Any such order is placed entirely at your own risk.

If items are reported missing or damaged and we reasonably believe the order was sent to a forwarding service, we will not offer a replacement or refund.

Important

Your delivery details

Please make sure your delivery address is up to date in your Lovehoney account. We are not responsible for failed deliveries caused by customer errors — including incorrect address, contact number, or recipient name.

If you realise you’ve made a mistake before your order is processed, please contact us straight away.

Nosy Neighbours?
No Problem.

Thanks to discreet plain packaging,
your are the only person excited about
the contents of your Lovehoney box.

Learn more

Always deliver on time, in fact the product
arrived before I thought it would.
They kept me up to date with the arrival
date. Discreet packaging. Their sales are
always excellent as is their customer service.

Great products delivered in good time.
As always they deliver in discreet packaging
and they deliver when they say they will,
which mot every company can say these days.
The products themselves are of the high quality I expect from LH

Honestly one of the best purchases
I've ever made. Everything about the
experience was fantastic, regular updates
on delivery, and the goods - well, they also deliver.

Honestly one of the best purchases
I've ever made. Everything about the
experience was fantastic, regular
updates on delivery, and the goods
- well, they also deliver.

Great shopping experience.
These guys are honest sellers with discreet
packaging - not let me down so far, deliver
on time and I’m yet to have a complaint.
I’d recommend!

I found ordering online was very easy to do.
You also deliver a great service with the
goods arriving at the expected time.
I can’t fault anything, keep up the good work 😊

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More delivery FAQs

When your order has been dispatched, we'll send you an email with the tracking number and a link to the website where you can track it.

We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside. See what they look like here.

We work with a variety of trusted delivery partners and you will be notified which courier will deliver your parcel once you have placed your order and it has been dispatched.

At Lovehoney, we're not happy unless you are, which is why we offer a 30 day free returns policy. We also offer a 1 year product guarantee. Learn more about our Returns policy here.

If you're out when your package is delivered, your mail person will find a safe place to leave your parcel. If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps or you will receive a card through the letterbox.
If your parcel is sent to a local collection point, then that will be held for 7 days before being returned to us. Don't forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

You can track the status of your order via the tracking link we sent you in an email, but if your parcel is more than 5 working days overdue, please contact us.

Lovehoneydelivery options

Last order times (UK only)

Click & Collect

International delivery

Parcel forwarding services

Your delivery details

Nosy Neighbours?No Problem.

Discover your sexual happiness

Lovehoney
delivery options

Nosy Neighbours?
No Problem.