At Lovehoney, we've always prided ourselves in offering top notch customer care. Our mantra since the beginning has been "We're not happy unless you're happy!"
That's stayed our goal during the past twelve years, and with the launch of Lovehoney.com.au, Lovehoney.de and (coming soon) Lovehoney.fr, we have more of a widespread customer base which means a higher customer demand. So, we've been racking our brains to come up with ways to make the customer experience even more outstanding.
In November, we wrote about our new Customer Care office in sunny Brisbane, Australia. The increased staffing levels, along with the time difference, meant we were able to respond to customer queries for longer periods and in quicker, slicker timeframes.
I'm pleased to announce that from this week, we will be further extending our hours to provide 24/7 customer care! That's right - all day every day, there will be an advisor ready to answer your phone calls, live chats and emails.
Result? Sexual happiness is always just a call away! Now, what to do for the other 23 hours and 45 minutes?
For the majority of consumers, there is nothing more frustrating than waiting in for a delivery. Even with Lovehoney's tracked delivery, no one can argue that it is a slight gripe having to reschedule your life and stay indoors, waiting for the postie to arrive with your new purchases and feeling like a social recluse!
If you don't have time to schedule a delivery day or don't feel comfortable choosing a safe place for the postman to leave your parcel full of goodies, you may be interested in using our newest service: Local Collect.
Local Collect is a new delivery service, anchored by Lovehoney, that means you can arrange to have your parcel delivered to a local post office, where you can pick it up at your convenience. This is an excellent option for those who don't have the time or routine to wait in for a delivery at their home. It also offers extra discretion for those who might have overly nosy neighbours or live with very inquisitive,small people (also known as children)!
Read on to find out more about using Local Collect…
We all know how the story goes. You buy something. You wait in furious anticipation for it to arrive (albeit, not very long with our speedy free delivery!) When it arrives, you rip open the parcel, and 99.9999% of the time you jump around the room and do a happy dance!
However, on the very rarest of occasions, you may find that the item in question does not fit, isn't working, is eye-wateringly big, or just isn't your cup of tea.
So, what do you do? Returning something you bought online is always more hassle than it's worth, right? Wrong!
At Lovehoney, we're happy if you're happy - and if you're not, we're not. We understand that there will be the odd occasion when something has not lived up to your expectations, for one reason or another.
So if you find yourself unhappy with your purchase, never fear… Lovehoney's super duper, 365 day returns policy means you can get a replacement or refund!
Here at Lovehoney, we know that customer care is crucial, both for a business to flourish and for customers to return and repeat their shopping experience with us.
This not only means giving you the best online shopping experience, but also includes what happens after you make your order.
A large part of our job is ensuring your goods get to you as quickly and efficiently as possible. The anticipation of receiving our products means that it is even more essential that it gets to you on time.
It also goes without saying that we use a reliable delivery service to ensure your goodies reach you and only you… nobody wants to be that friendly with their neighbour or postman do they?!
So, to combat any worries and issues in the delivery department, we've outlined your delivery options to make sure that this obligatory part of your order process is as smooth as butter!
Have you ever wondered who the people are behind Lovehoney's award winning Customer Care department, what we do and how we can help guide you on choosing the right Sex Toys, Lingerie and Essentials for you or your partner?
My name is Chelsea and I am one of the Customer Care advisers here at Lovehoney HQ. I'm here to give you an insight into our award winning Customer Care department.
Here's a who, what and how guide to Customer Care and the benefits we can provide to your quest for intimate pleasure and sexual happiness:
Who are Customer Care?
Quite simply: We are the Sexual Go-to Gurus! Any questions or advice you may need on an order or product, then please feel free to get in touch so we can help you with any issues or queries you may have.
Don't be shy… There's nothing we haven't already heard!
We encourage you to talk to us in the first instance as our knowledge and experience means you're in the right hands to make an informed decision.