Returning an item

To return a product to us, fill in the form below then follow the instructions you'll receive by email. Postage is free.

You have 60 days from the date of purchase to return items to us.

Products must be unopened, unused or unworn and have packaging or tags intact.

Please note that we cannot offer exchanges.

All purchases are covered by our 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase.

Your contact info

First Name

Last Name

Your return

Order number

Don't worry if you don't know it

Why are you returning the item?

What item(s) are you returning?

You may return unopened items within 60 days of purchase. This Promise does not apply to lingerie, bondage items or lubricants.

160 characters left

What would you like us to do when we receive the item?

Sex Toy Happiness Promise

If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why within 60 days of receiving it and we'll give you a full refund.

To make a claim under the Sex Toy Happiness Promise fill in the returns form and choose 'Sex Toy Happiness Promise Claim' as the reason for returning the item.

The number of refunds you may receive under the Sex Toy Happiness Promise is limited entirely at Lovehoney's discretion.

Please note that lingerie, lubes and better sex products and bondage items are not covered by the Sex Toy Happiness Promise.

Read our full terms & conditions for the Sex Toy Happiness Promise.

Returning Special Offer items?

Read our Special Offer Terms & Conditions to find out what happens when you return an item which was purchased as part of promotion.