1. Is it safe to order online?

    Yes, it is safe to shop at Lovehoney with your credit or debit card.

    We promise to keep your name, address, credit card details and any other information you give us secure.

    Our secure server scrambles your personal information, including credit or debit card number, name and address, before it is sent over the Internet.

    Your details are scrambled using 2048-bit Secure Sockets Layer (SSL) encryption.

    Your card details are presented directly to our bank for clearance.

    When you click the 'Go to secure checkout' button, you enter the secure section of the site.

    How can you tell if our site is secure?

    When you are in the checkout, you can click the VeriSign Secured logo to see whether the page you are accessing is secure.

    The time and date stamp on the image shows that our security is up to date.

    In the checkout, you will also see a locked padlock in the bottom of your Web browser, showing that you are in the secure area.

    Once your order has been processed securely online, we do not keep any record of your credit card details.

    Your card details are verified automatically online by a leading processor of secure online payments.

    We are happy to answer any questions you have about secure shopping with us. Click here to contact us.