Returning an Item to Lovehoney
If you want to return an item to Lovehoney, please complete this form. It will help us process your returned item much quicker.
When you have submitted your details, we will give you our UK freepost returns address.
Check the batteries first :-)
If your vibrator won't start, make sure you have inserted the batteries correctly. If you're not sure, try them the other way around and in every combination, just in case. If you're still having problems, find the product on Lovehoney and check for any special instructions. Do not use rechargeable batteries.