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The Most Amazing Returns Policy You Will Ever See
When you place an order and create a Lovehoney account, you qualify for our awesome 1-year returns policy.
Lovehoney account holders can return any item to us for up to 365 days after it was bought.
You can return anything for any reason - even if you've used it.
We'll give you a replacement or a full refund, no quibbles.
If you don't create a Lovehoney account when you order, you have 14 days from the day you receive your goods to change your mind and return your purchase, 30 days to return faulty items.
How to return an item from the UK
Click on your continent flag for full details of how to return an item from outside the UK.
Returning Special Offer items?
Read our Special Offer Terms & Conditions to find out what happens when you return an item which was purchased as part of a promotion.