Why Shop Here
Our unique dedication to your satisfaction means that you can shop at Lovehoney with total confidence.
Lovehoney is officially number 1 for Customer Service - as rated by our customers!
Thank you, thank you, thank you!
Customers have rated Lovehoney number 1 for Customer Service in the Shopzilla Circle of Excellence Awards. And we won again in 2009!
According to more than 96,000 customer surveys, Lovehoney consistently achieves outstanding ratings in the following areas: Ease of Site Use, On Time Delivery, Overall Satisfaction, Customer Support, Product Met Expectations, Product Selection and Would Shop Here Again.
No other sex toys retailer comes close!
Rated Number 1 for Customer Service
Lovehoney customers have rated us "outstanding" in more than 96,000 reviews.
No other sex toy or lingerie retailer has a better rating from so many customers.
We aim to answer emails within 2 hours between 8.30am and 5pm Monday to Friday.
Call us on 0333 103 6969
Calls answered by a human 24 hours a day, 7 days a week
FREE Returns and 1 year product guarantee
Returning a product to Lovehoney is easy and free!
You can return your purchase free for up to 30 days from the purchase date.
Products must be in the condition you received them and in the original box.
You can also return faulty products for an exchange up to 365 days from the purchase date.
Click here to read our full returns policy.
Use this returns form to get our freepost returns address.
100% Discreet Delivery & Packaging
Your order will be sent to you in plain packaging.
Get your order when you want it! Our Choose Your Delivery Day feature lets you pick the day that you want your order to be delivered.
Read more about our delivery options.
Over 5,800 products in stock for dispatch today
Place your order before 4pm UK time for same-day dispatch Monday to Friday excluding public holidays.
Only in-stock items can be added to your shopping basket.
Out of stock items are clearly marked.
Discreet Statements and Secure Ordering
Your credit card or bank statement will show a charge to .
See how your card statement will look.
Your personal details will kept private. We never share them with other companies.
If you have any questions about shopping at Lovehoney, please contact us