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More about Delivery from Lovehoney
Choosing Delivery Options
When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.
Sometimes, depending on your address and what you are buying, there will not be a choice of delivery option.
Orders placed for delivery to countries not listed in the delivery options box on this page will be cancelled and payment refunded.
Looking for international delivery costs? Use our Country Selector
Tracked Delivery to your door or nearest Post Office
For maximum peace of mind, all UK orders are sent with tracking to your door. You can easily track your order on the Royal Mail website with the tracking code we automatically send to you. You can also enter a Safeplace where the postie can leave your parcel if you're not in. Please note this will be at the discretion of your delivery person. For more details see: http://www.royalmail.com/corporate/sending-receiving/uk/safeplace
Please note that if you choose Royal Mail Special Delivery for guaranteed next day delivery, someone at the delivery address will have to sign for the parcel. Royal Mail cannot leave your parcel in a Safeplace.
Not sure if you'll be in to receive your delivery? You can have your order delivered to your nearest Post Office at no extra charge. Find out more about this Royal Mail Local Collect service.
Receive email updates from Royal Mail
So you know when to expect delivery, you will receive email notifications from Royal Mail as your order goes through the delivery network. You will receive an email to let you know your parcel is out for delivery on the morning that it will arrive.
These emails are automatically generated by a computer and are not seen by anyone other than the recipient.
What if I'm out when my order arrives?
If you're out when the parcel arrives, your postperson or courier will leave a card telling you where you to pick up your discreetly packaged order.
If your parcel is taken to the nearest delivery office you will have to go and collect your parcel.
If your parcel is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.
Royal Mail is now testing Sunday deliveries. If you live in certain London postcodes within the M25 and your order is dispatched on Saturday by Royal Mail Tracked 24, it will be delivered on Sunday. Sorry, we cannot guarantee this service because it's still being tested by Royal Mail.
What if your order doesn't arrive when you expect?
If your delivery is more than 4 working days overdue, please contact us.
Lovehoney delivers to all countries listed in the delivery options box at the top of this page. Please note that orders placed for delivery to countries other than these will be cancelled.
If you order products from our site for delivery to one of the above international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.