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Oh! Points FAQs
You ask, we deliver.
That's right folks! After much deliberation, discussion and head-scratching, we've taken your feedback on board and have brought you a new Oh! Points Rewards Programme.
Now you can spend your Oh! Points at the checkout on anything!
We hope you're as excited about the new programme as us.
Here are the answers to a few of the most frequently asked questions we've had so far.
When is the new scheme being introduced?
It's live now - you can spend your points at the checkout today.
What's happening to my old points?
All your points have been transferred to the new scheme, so you don't lose any.
What's different about the new scheme?
You can spend your Oh! Points on anything at the checkout - on the whole transaction or part of it.
New points will be added to your account when your order is despatched - instead of you having to wait 28 days.
You will still collect 10 Oh! Points for every £1 you spend.
Is there a minimum spend before I can use points?
You can pay for your whole order with points if you have collected enough. You can pay for part of your order with points but the minimum cash amount we can charge to a card is £2.50 so in some circumstances you might not be able to use as many points as you want.
What's the minimum number of points I can use per transaction?
The minimum number of points you can use on a transaction is 500 points. At checkout the default option is to use as many points as possible. You can spend points in chunks of 250.
There is no upper limit on the number of points you can spend in a transaction.
What happens if I return an item that is fully/partially paid for with Oh! Points?
You will be refunded the money and the Oh! Points that you used to pay for the item.
Will we still be able to earn Oh! Points prizes? (eg, Model of the Month)
Yes, we'll be able to award points for lots of exciting events.
Can I use my points alongside discounts/offers/sale items?
Yes, for sure. You will still earn 10 points per £1 spend and you will be able to spend your points against sale items.
How will the changes affect delivery charges? Can I pay for delivery with my points?
The changes do not affect delivery charges. You use your points against your whole order total including delivery.
Do we still earn points through Rabbit Amnesty?
No - we're suspending the points for Rabbit Amnesty while we revamp the scheme. However, you're still welcome to send us your old vibrators... and toasters. We'll recycle them for you.
How long do points stay on my account?
Points stay in your account for 12 months from the last time you earned or spent points. If you don't buy anything or use any points in the 12 month period they will no longer exist on your account.
Can I use my points to purchase a gift voucher?
No - you cannot use points to buy a gift voucher.
Do I earn points when using a gift voucher to pay for an order?
Do I still earn points for products which I paid for with points?
No. You only earn points on the amount of your order that you pay for with real money or a gift voucher.