FAQs about Lovehoney loyalty programmes
Something new is coming…
We’ve been busy working behind the scenes thinking about ways to better recognise and reward our customers, and we’re almost there!
In order to make way for the new experiences that are coming, we’ll soon need to say goodbye to our current loyalty programmes - Unlimited and Lovehoney Rewards.
You can find more information on the coming changes below.
Yes, we plan to reward all of our loyal customers, in more ways than we currently do!
Customers who have placed fewer than 3 orders with us will be able to access offers to use on their next orders, as well as more tailored advice and support when they sign up to Lovehoney emails to Lovehoney emails.
Customers who have placed 3 or more orders will be enrolled in our new VIP programme. We are testing this at the moment, but expect it to include money-off codes to earn as you shop, as well as exclusive discounts, a VIP birthday treat and early access to new launches and sale events.
All customers will continue to qualify for free delivery on orders that meet the minimum spend threshold in their country. Minimum spend thresholds for delivery are clearly displayed on all of our websites.