1. How do I place an order?

    Shopping at Lovehoney is quick and easy.

    All products are in stock and ready for dispatch unless otherwise stated.

    Click here to view your basket and check out now.

    How to order

    Browse the shop by clicking on the product categories on the left of the screen or at the top of the screen. Click on product pictures to see more information and to load a larger picture.

    When you find a product you want to buy, click the "Add to Basket" button to add it to your basket.

    The item will now be shown in your shopping basket on the right of the screen. The total cost of items in the basket will be calculated automatically. Remember that all prices include VAT and that delivery to the UK mainland is free on all orders over £40.

    You need to have cookies enabled in your Web browser to shop here. We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept cookies you will not be able to buy from the Lovehoney website. Your Web browser will probably be automatically set to use cookies - click here to check your Web browser.

    When you have finished shopping, click the 'Go to Checkout' link and you will be taken through the simple and secure payment process.

    You can place an order online and pay by credit card, debit card, PayPal, Amazon Pay or Klarna.

    Your personal details are kept secure at all times and are not shared with any other companies aside from your chosen payment provider.

    Telephone Ordering - 0333 103 6969

    If you'd rather not place your order online, you can order over the phone.

    You don't need to read out the names of the products when you order, so it's safe to order within earshot of colleagues and co-workers!

    Before you call, make a list of the product numbers of the items you want. The product numbers are shown on each product page.

    Alternatively, you can add items to the basket in the usual way and then call our freephone order line. On the basket page, the product number is shown in brackets after the product name.

    Our friendly customer care team are waiting for your call.

    0333 103 6969 - calls are answered by a human 24 hours a day, 7 days a week!


    To avoid disappointment and delays, apart from specially marked pre-order items you can only order items that we have in stock.

    Our website tells you if an item is out of stock. We receive new stock every week, so there should never be a long wait if what you want is out of stock.

    You can enter your email address to receive an automatic reminder as soon as the product is back in stock. Look for the 'Out of stock' link on the product page.

    After You Have Ordered

    As soon as you place an order, you will receive a confirmation email. The email will list the products you have bought, your order total and the delivery address.

    Please double-check the information and if anything is wrong, please contact us as soon as possible.

    When your order is dispatched, you will receive another email with your Royal Mail tracking code if you have ordered for delivery in the UK.

    You will receive an email from Royal Mail to let you know when your parcel is out for delivery.