1. Contact Us


    Lovehoney's Customer Service team is currently experiencing a high volume of calls.

    We're trying really hard to answer everyone's queries as quickly as possible but please bare with us if it takes a little longer than usual.

    For queries about the status of your order, please see our delivery page for the latest delivery information.

    Click below to get answers to the most common questions, or click here to see the complete range of Help options.

    Thank you for your patience.

    1. help home - track order
    2. help home - toy not working
    3. help home - returns
    4. Help Home - Delivery
    1. Instant help - chat now!

      Get instant help from a Lovehoney personal shopper now. We’re here for you 24 hours a day, 7 days a week.

    2. Telephone

      Local rate


      0333 103 6969



      +44 1225 461127

      Calls may be recorded for training purposes.

    Help Topics

    1. Trade Enquiries

      Visit the Lovehoney Trade website for information on how to sell Lovehoney products.

    2. Press Enquiries

      Visit the Lovehoney Group website for our press office.

    3. Other Enquiries

      Visit the contacts page for all other business enquiries.