• Contact Us

    We're here to help around the clock. Click below to get answers to the most common queries. Telephone or live chat with an experienced advisor now, or send a message - we aim to reply within a few hours, but normally we're a lot quicker.

    1. Where's my order?
    2. Help - my toy is not working
    3. How to return an item
    4. Discount Codes - enter your discount code
    1. Instant Help - Live Chat Now

      Click to chat
      Live chat is offline

      Get help from a Lovehoney personal shopper now.

      We're here for you 24 hours a day, 7 days a week.

    2. Telephone

      Local rate


      0333 103 6969



      +44 1225 461127

      Calls may be recorded for training purposes.


    Send us a message
    1. Where applicable. Look for this number in your order confirmation email. For example: 281752
    2. We need to ask you a question to prove you're a human because evil spam computers keep abusing our form!

    3. Type your answer in the box.
    1. Trade Enquiries

      Visit the Lovehoney Trade website for information on how to sell Lovehoney products.

    2. Press Enquiries

      Visit the Lovehoney Group website for our press office.

    3. Other Enquiries

      Visit the contacts page for all other business enquiries.