1. Contact Us

    Please note: Royal Mail are currently experiencing logistical challenges due to high demand for their service and your order may not be delivered within the advertised time.

    You can track the progress of your order with Royal Mail via the tracking code that is shown in the email we sent you when we dispatched your order.

    Got a problem? We're here to help around the clock. Click below to get answers to the most common questions, or click here to see the complete range of Help options.

    Can't find what you need? Telephone or live chat with an experienced advisor now, or send a message - we aim to reply within a few hours, but normally we're a lot quicker.

    1. help home - track order
    2. help home - toy not working
    3. help home - returns
    4. Help Home - Delivery
    1. Instant help - chat now!

      Get instant help from a Lovehoney personal shopper now. We’re here for you 24 hours a day, 7 days a week.

    2. Telephone

      Local rate


      0333 103 6969



      +44 1225 461127

      Calls may be recorded for training purposes.

    Help Topics

    1. Trade Enquiries

      Visit the Lovehoney Trade website for information on how to sell Lovehoney products.

    2. Press Enquiries

      Visit the Lovehoney Group website for our press office.

    3. Other Enquiries

      Visit the contacts page for all other business enquiries.