Find your answer in our FAQs

Visit our handy Customer service FAQs to get answers to common issues, such as:

Start a conversation

Need a
quick answer?

The fastest way to contact us is via Livechat.

Whatever your question, we’re here to help.

Start a conversation

Say hello

Rather speak
on the phone?

If you’d rather speak to one of our agents,

give us a call on 0333 103 6969.

Say hello

Happy to wait for a response?

If you're happy to wait a bit longer for a reply, please fill out the form below with all the relevant information regarding your enquiry or email us using customercare@lovehoney.co.uk. We will then review your request and follow up with you as soon as possible.

First Name

Last Name

Email you used for your order

Reason for contacting us

If you have an order number, please provide this as it will help us deal with your query quickly.

Please specify

Please provide any further details

2,000 characters left

Other ways to contact us

You can chat to someone now through our online Live Chat, by phone on 0333 103 6969 or email us using customercare@lovehoney.co.uk

Write to us

In the UK and rest of world:

Lovehoney, 100 Locksbrook Road, Bath, England BA1 3EN

In the USA:

Lovehoney, 5156 Southridge Parkway, Suite 110, College Park, Georgia, 30349

In Australia or New Zealand:

Lovehoney, 1338 Lavarack Avenue, EAGLE FARM QLD 4009

Find your answer in our FAQs

Happy to wait for a response?

Other ways to contact us

Write to us

Help & advice

Other ways to contact us

Write to us

Help & advice

Thank You!