£1.59 Next Day delivery! Hurry ends in ...
  1. How do I know it's new?!

    1522270628
    Flip-flop [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 16
    • Joined: 27 Mar 2018

    Hi guys.

    I have a couple of items in my basket, and just thought when I get them - how do I know they are definitely new?!

    I know you can return things, so it just worried me a bit!

    I'm a first time buyer, and you guys have given good advice so far so I hope you can put my mind at rest!

    Thanks,
    Flip-flop

    1522283943
    BruisesandBitemarks [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 12
    • Joined: 3 Sep 2017

    I've watched a few of lovehoneys documentries and they will not resell it if it has been used as that would be very unhygenic and illegal. The staff will check each item that was returned over throughly to make sure that it has not been used.

    I'm just made my second ever order and recieved my items all brand new and very clean as like my first order.

    I can understand your worry but trust that the staff at lovehoney know what they are doing and wouldn't allow a used return to be resold.

    Hope this has eased some of your worries.

    - B

    1522313423
    KingGrthy [sign in to see picture]
    • Rank: Major General
    • Posts: 385
    • Joined: 1 May 2016

    https://www.lovehoney.co.uk/community/forums/off-topic/1640554-returns-what-happens-to-them/

    See replies from LH staff in this thread explaining how returns are handled.

    1522313893
    LadySpider [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1476
    • Joined: 12 Oct 2017

    Hey Flip-Flop!

    The vast majority of items arrive in packaging sealed during manufacturing - I've made many many orders and find all boxes are sealed and the contents sometimes also in sealed plastic bags.
    Hey - and sometimes we have to just trust in blind faith that a company like LoveHoney would never pass on used products! xx

    1522314106
    NatandTom [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7015
    • Joined: 6 Jun 2015

    Staff have said before that if they can’t be 100% sure that something is unused it isn’t put back on the shelves to be resold x

    1522314190
    Laveila [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2214
    • Joined: 8 Nov 2010

    Hello,

    LH would not sell second hand products, bu to answer your question, they come usually sealed from the manufacturer, so it is clear that they were not yet used...

    But I never had any issues with LH in this respect.

    1522755629
    Talia [sign in to see picture]
    • Rank: General
    • Posts: 755
    • Joined: 5 Aug 2015

    I don't worry about possibly used toys at all, because I scrub down all new toys with hot water and disinfectant soap - to get any residues from production, factory dust, whatever, off of them (and I don't buy porous (jelly, rubber, etc.) toys).

    I do wish though that LH wouldn't sell unsealed cosmetic products...

    Post a reply to this thread

    Please sign in to post messages to the forum.