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  1. Toy not working

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    stacie93 [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 17
    • Joined: 29 Sep 2016

    Hi guys, basically I have the lovehoney USB rechargeable mini wand vibrator and it is definitely one of my go to toys it's one of my favourites prob use it the most, I only got it 6 months ago maybe I can't remember I should check but I've definitely not had it a year. Lately it has been slowly dying mid use, I charge it regular and even then it starts to go funny mid use, am very careful when cleaning as it's not waterproof. Just wondering how long do these toys usually last ? The rechargeable ones? Or have I just used the poor thing to death LOL 😂

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    Heidi920 [sign in to see picture]
    • Rank: General
    • Posts: 1203
    • Joined: 17 May 2011

    If you jump on the live chat they will sort it out for you 😊

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    stacie93 [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 17
    • Joined: 29 Sep 2016

    Where do I go for live chat ? Sorry may be a dumb question thanks for your reply

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    captainmeow [sign in to see picture]
    • Rank: General
    • Posts: 615
    • Joined: 18 Sep 2016

    If you're on your computer, it's at the top of the page, right where it says "Live Chat Help Available". It's also here: https://www.lovehoney.co.uk/help/contact-us/

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    Heidi920 [sign in to see picture]
    • Rank: General
    • Posts: 1203
    • Joined: 17 May 2011

    No problem 😊 If you're on your mobile click the menu icon on the top corner and it will say live chat available or on a desk top click on the help tab and there is an option for live chat there x

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    stacie93 [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 17
    • Joined: 29 Sep 2016

    Thanks both for your replys 👍😊

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    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2386
    • Joined: 9 Oct 2014

    Hi stacie93, So sorry your toy has started to die :(

    Did you get this sorted with our LiveChat team?

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