• What do I do if my toy doesn't work for me?

    1486595589
    Iamsilly [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 12
    • Joined: 12 Aug 2013

    So I have bought a few toys to try. A couple didn't make any impact... what do I do with them now?

    1486596288
    adamalx [sign in to see picture]
    • Rank: Colonel
    • Posts: 116
    • Joined: 21 Nov 2016

    I've never had to use it, but from what I understand, LH has a fantastic refund policy http://www.lovehoney.co.uk/help/returns-policy/

    1486597169
    captainmeow [sign in to see picture]
    • Rank: Major General
    • Posts: 603
    • Joined: 18 Sep 2016

    You can return it for a refund or exchange it for something else. If you're not sure how to go about it, I'm sure customer care can help :)

    1486599603
    bondagegod [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7226
    • Joined: 2 Feb 2015

    You have a 365 return policy with lovehoney.

    All the information you need will be in here or go and speak to live chat.

    http://www.lovehoney.co.uk/help/returns-policy/

    1486608853
    4Uonly [sign in to see picture]
    • Rank: Major
    • Posts: 106
    • Joined: 11 Nov 2016

    LH superb customer service and their excellent 24x7 online chat... Experience it yourself.

    1486663255
    Quiet ones are worse! [sign in to see picture]
    • Rank: General
    • Posts: 1052
    • Joined: 24 Jun 2012

    Returns policy is second to non, yes sometimes you may feel guilty returning something but in general you buy far more so don't worry

    1486664150
    NatandTom [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6046
    • Joined: 6 Jun 2015

    If you've tried it a few times and you're not getting anywhere with it, then use the returns policy and exchange for something else :)

    1486668935
    Izzyizzy [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 1
    • Joined: 25 Nov 2014

    I don't think I'd have the nerve to...I bought a rabbit a couple of weeks ago but can't use it because I'm too tight down below and if I slightly tense it stops it working haha... so unable to use it.

    1486673601
    SquirtyPanda [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1492
    • Joined: 18 Oct 2015

    Izzyizzy wrote:

    I don't think I'd have the nerve to...I bought a rabbit a couple of weeks ago but can't use it because I'm too tight down below and if I slightly tense it stops it working haha... so unable to use it.

    lovehoney recycles the toys sent back to them. its wasteful to just leave it to collect dust under your bed forgotten about. if youre within the 1 year return time then send it back, recycle it and use the money you get back towards something a bit more accomodating, try the dilaters if you are really tight

    http://www.lovehoney.co.uk/product.cfm?p=35782

    🐼

    1486673968
    jaymma [sign in to see picture]
    • Rank: Captain
    • Posts: 123
    • Joined: 12 Feb 2014

    When returning anything whether broken or unwanted, there really are no questions asked. It's truly the best customer service I've ever experienced. It's hard to convey house genuine it is.

    Just do it.

    Although I've got so much stuff that's never been used, I keep it on the hope that one day OH may indulge but don't hold breath haha

    1486676975
    Boogaloo [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2079
    • Joined: 22 Apr 2014

    I know you feel guilty, but customer care really do just want you to be happy :) (and customer satisfaction = more sales, I'm sure!). I've returned a couple of luxury items in the past which I saved up loads of money to buy, and then was sorely disappointed. I didn't want all of that money to go to waste, but equally I hated the thought of Lovehoney having to 'waste' those toys as well. Customer care completely put my mind at ease and eventually I found something I was happy with to do an exchange, I'm so glad I did 😊

    1486905238
    Fromafar [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 7
    • Joined: 8 Feb 2017

    I bought an artificial vagina / masturbator recently and it's far too tight... I'm not hugely endowed but just can't get into it. That mean's it's sort of 'tried out' rather than 'used' but I'd still feel awkward about returning it. I'll probably just discreetly dump it in recycling somewhere.

    1486905846
    captainmeow [sign in to see picture]
    • Rank: Major General
    • Posts: 603
    • Joined: 18 Sep 2016

    Fromafar, you can still return it, they don't ask for specifics. It's just a drop down list of reasons why you're returning, and you can just pick one that suits your situation. Of course, you can throw it away too!

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    lindtchilli [sign in to see picture]
    • Rank: Major General
    • Posts: 106
    • Joined: 3 Jun 2013

    Seriously, LH returns and CS is THE BEST. You don't have to feel bad about returning stuff, and I'm pretty sure the customer satisfaction/repeat custom they get pays them back many times what they lose on returns. I know that I personally have purchased things I would never have considered buying if I'd known I had to keep it or throw it. For example, the sadly discontinued Femme Fatale which cost me £70 (and is marvellous!); there's no way I would've spent that kind of money had I not known that if it didn't work for me, I could send it back, no questions asked. That's the most expensive single item I've bought, but I've spent much more here than I've ever returned, exactly because I have the peace of mind knowing that, worst case scenario, I can return it and won't have wasted my money,

    Basically, LH considers customer satisfaction the most important thing, and it gets them a lot of return business, and they're very, very helpful and completely dedicated keeping you happy. And that, in turn, breeds customer loyalty like no other.

    1487250928
    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2004
    • Joined: 30 Nov 2012

    Seriously guys and gals... if it doesn't work for you pleeeaaase send it back!

    Please don't feel guilty! This is why we offer the service.

    Just think of it as keeping our lovely returns agents in a job 😂

    1487252386
    Mr&MrsA75 [sign in to see picture]
    • Rank: Major General
    • Posts: 134
    • Joined: 14 Jan 2012

    I have returned a product that didn't work for us! Felt really guilty BUT I re-ordered something else and spent double the money......so I felt ok after that lol. But like lindtchilli says, it gives me piece of mind to purchase more expensive items without the worry of 'I dont like this I'm stuck with it and out of pocket' - (its not like you can pop it on your local FB buy and sell page) And this is where some of our better purchases have come from, being able to be more adventurous and try something new with the added bonus of the return policy

    1487256399
    G123 [sign in to see picture]
    • Rank: Captain
    • Posts: 16
    • Joined: 31 Jul 2014

    Me and oh have used the returns policy. Very easy to use. it did feel funny returning something we had used but we ended up ordering something we now use alot

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