£4.50 Next Day delivery! Hurry ends in ...
  1. DELIVERY PROMISES.....AND YES I AM SHOUTING!

    1420210750
    Lovehoney - Princess Amie [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 4
    • Joined: 26 Mar 2010
    Hi All,
    Unfortunately some Tracked 48 parcels were not sent on time as we have been rather overwhelmed with the number of orders we have received since Christmas.
    We did update the messaging on the delivery page to make customers aware and this only affected us for a couple of days thanks to the extra time and effort put in the whole of Lovehoney team.
    This has now been sorted and all orders have left us. We did try to do all that we could and upgraded the postage on orders where possible to avoid customers parcels being delayed.
    We are reliant on the delivery companies to get parcels delivered once they have left us however, we never pass the buck and will do all we can to rectify the situation where we can.
    If you do have any issues regarding an order we would ask you to contact Customer Care directly so that we can look at it and try and sort it for you.
    Thank you all for your understanding and great feedback this really is appreciated. heart
    From all of the Customer Care Team we wish you all a Happy New Year!
    Kind Regards,
    Amie
    Lovehoney Deputy Customer Care Manager
    1420214223
    PrincessSparkle [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 579
    • Joined: 18 Jan 2014

    This has happened on a few, but it's a busy time of year, and the postal service is making up for lost time due to snow, too.
    I'm waiting on an order that should really be here today, but, will be on Tuesday because reasons. It just makes it more exciting as I'll have forgotten I ordered stuff by then xD

    This is quite the unfair on the Lovehoney staff, and not at all the first thing I expect to see when logging on to the forums. An apology to them wouldn't at all go amiss.

    1420215297
    Ame [sign in to see picture]
    • Rank: Colonel
    • Posts: 72
    • Joined: 10 Oct 2012

    Honestly everyone here will sooner or later receive a late delivery, as it is a very natural thing to occur. Post services are not perfect in any country. I have received some very late items due to my country's national post service, and I didn't blame Lovehoney (whose lovely people at the consumer help were very kind and helpful, by telling me that if after x amount of time would send the order again if not received by then), and I have as well once or twice received my order three - three! - days after the confirmation, which is absolutely amazing and kind of unreal considering the geographical factor.

    You ordered in a period of much confusion and work both for the company and for the post services. I don't understand how you can't just accept the fact that people are not machines and dates will be approximate delivery times. The workers at Lovehoney might be super professional but I wouldn't wish that they skipped meals and overwork insanely just to fulfill my order on the exact day I was informed it would be.

    And sorry, but LH has an incredible customer service, return policy, toys range, fidelity program, etc. - do you really think that post service will keep a business like this form being premium brand? What a laugh.

    I think that at this time of the year, even when December started, is the post chaos pretty much everywhere. I am always surprised by this kind of reaction, be it for the lack of understanding of the real world and real time and workload constraints, be it by the complete rage over a late delivery. I think we are mostly all exigent consumers, but this is over the top. Just chillax.

    1420216115
    baldbanger [sign in to see picture]
    • Rank: Captain
    • Posts: 49
    • Joined: 24 Jun 2012

    Lovehoney - Princess Amie wrote:

    Hi All, Unfortunately some Tracked 48 parcels were not sent on time as we have been rather overwhelmed with the number of orders we have received since Christmas. We did update the messaging on the delivery page to make customers aware and this only affected us for a couple of days thanks to the extra time and effort put in the whole of Lovehoney team. This has now been sorted and all orders have left us. We did try to do all that we could and upgraded the postage on orders where possible to avoid customers parcels being delayed. We are reliant on the delivery companies to get parcels delivered once they have left us however, we never pass the buck and will do all we can to rectify the situation where we can. If you do have any issues regarding an order we would ask you to contact Customer Care directly so that we can look at it and try and sort it for you. Thank you all for your understanding and great feedback this really is appreciated. From all of the Customer Care Team we wish you all a Happy New Year! Kind Regards, Amie Lovehoney Deputy Customer Care Manager

    Can we put this one to bed now?.....

    1420216577
    Kirsty_x [sign in to see picture]
    • Rank: Major
    • Posts: 54
    • Joined: 13 Jan 2011

    i rushed an order in at 4pm on Tuesday meaning that it would be due to be dispatched same day, however when i had still not received my dispatch notification the next morning i contacted Lovehoney CS and arranged to change the delivery address so i could try to be in the next day for it. Originally they had stated delivery would be Saturday, which changed to Monday, now its Tuesday - but honestly, its Christmas, New year, sales, the busiest two weeks of the year! It should be expected! Ive never had a late delivery from LH and as always amazing customer service, i think we can all understand how busy they must be, a few days late at this time of year is understandable...

    1420216907
    Fitnessfreak [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 311
    • Joined: 19 Dec 2011

    Anything special delivery shouldnt be late at all, the post off are liable for £500 fee if that happens I beileve.

    Special delivery is guaranteed before 1pm next day is that it doesnt matter if its xmas apart from bank holidays, if its normal post service it tottaly different.

    1420218662
    LittleSwitchBitch [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2026
    • Joined: 21 Mar 2013

    People are giving out bout other toy company deliveries on Twitter, I don't use them so I can't say but it looks to me to be an issue with royal mail!

    1420219789
    partycouplecambs [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 4
    • Joined: 23 Aug 2010

    Maybe its my post code here in deepest Cambridgeshire lol

    1420223561
    VirginAngel [sign in to see picture]
    • Rank: General
    • Posts: 807
    • Joined: 1 Mar 2014

    Special delivery next day is only guaranteed for delivery the next working day by 1pm from the day it is posted (before that PO's cut off time, day after if cut off is missed), not ordered, and they won't be delivered on saturday unless you pay for saturday delivery, or be delivered on bank holidays, so you need to allow for that. If LH had been inundated with orders then it's understandable that they can get set back a few days as there's only so many people working to pick and pack orders, maybe less than other times of year with time off for Christmas. They pick and pack parcels in the order they were ordered, so if right from the off you're in a backlog queue then normal delivery estimates will differ. Throw in multiple bank holidays where they can't post out orders even if they're ready to go, and I'm surprised anyone expected delivery to be exactly the same as over a regular period. Yes, it is disappointing, but it's both unfair on the excellent staff and awkward/uncomfortable for other customers for a nasty rant to be posted on the public forum when it really isn't LH's fault, and when it won't get a resolution and it's customer care you needed to speak to. Lovehoney have customer services like I've never heard of before, they go above and beyond in every situation, so it is a bit upsetting to see them talked about so horribly when i'm sure they did all they could and it's not a typical situation they had any control over, because they honestly come to feel like that super nice friend as if you know them personally.

    1420223901
    SensualFire [sign in to see picture]
    • Rank: General
    • Posts: 825
    • Joined: 6 May 2013

    Oh come on, shouting and spitting the dummy, is not on when LH is normally very professional and curteous. There is no need to be shouting, never mind broadcasting it like this. It was christmas period, after all.

    BREATHE.

    1420227222
    Chaos Zero [sign in to see picture]
    • Rank: Major
    • Posts: 65
    • Joined: 4 Feb 2010

    partycouplecambs wrote:

    1. Placed order gave 8 days notice on the Special Delivery -Guaranteed Service and order still turned up 1 day late by which time I was out of the country.

    2. Placed order for a party we are holding with 5 working days notice on the Royal Mail 48 Tracked Service. Was emailed and told order would be with me 31/12/14....it wasn't picked by Lovehoney untill that date so how it was going to delivered that day is beyond me!

    Royal mail now have it but latest email from Lovehoney says delivery is 06/01/15......8 days after placing order thats 3 days AFTER the party!

    Come on Lovehoney it wasn't Delay Cream that I ordered.

    DON'T BLAME ROYAL MAIL YOU'RE IN PARTNERSHIP WITH THEM ....YOU WANT TO BE A PREMIER BRAND NAME ACCORDING TO YOUR TV ADVERTISING THIS XMAS SO PROVIDE A SERVICE THAT IS PREMIUM BRAND

    PRODUCT...PREMIUM

    PRICE......PREMIUM

    DELIVERY....BARGIN BASEMENT

    WHEN THE POSTIE FINALLY TURNS UP THE ORDER WILL NOT BE ACCEPTED

    Going out now to the local sex shop to pick up a few bits for the sexy party where no doubt LOVEHONEY will get a mention

    Sorry to say, but all of my orders have arrived within 48 hours of me ordering (not taking Sundays and Bank Holidays into account). Is the area you live in particularly bad for mail?

    1420237394
    GlamRockChick [sign in to see picture]
    • Rank: Major General
    • Posts: 461
    • Joined: 24 May 2012

    I ordered a few things late on the 31st which arrived today! Simply amazing service and when I called to check about a surprise order customer services couldn't have been nicer. Pleasure all round from Love Honey for me!

    1420238554
    Grace1ess [sign in to see picture]
    • Rank: Brigadier
    • Posts: 392
    • Joined: 18 Dec 2012

    Sunshine,Lollipops wrote:

    PLEASE DON'T SHOUT, IT'S REALLY UPSETTING ME.

    YOU'RE SHOUTING TOO, STOP IT. YOU'LL WAKE THE KIDS!

    1420241405
    Red XIII [sign in to see picture]
    • Rank: Captain
    • Posts: 39
    • Joined: 6 Aug 2013

    You think you had it bad OP?

    This Christmas I put in the wrong address when buying a Christmas gift from LH (totally my fault) so I inadvertently sent my mother a box of after-dinner willies

    1420241709
    DreamOfTheEndless [sign in to see picture]
    • Rank: Major General
    • Posts: 593
    • Joined: 23 Oct 2010

    Sunshine,Lollipops wrote:

    *whispers* I'm sorry, the kids will be fine, they'll sleep through anything.

    *puts the kettle on and makes us all a nice cup of tea*

    If the children of the posters here are woken up just by SHOUTING, I'd be very surprised.

    1420242570
    VirginAngel [sign in to see picture]
    • Rank: General
    • Posts: 807
    • Joined: 1 Mar 2014

    I've actually considered buying my dad some penis pasta, sorry you had to experience that discomfort though red.

    1420243490
    DreamOfTheEndless [sign in to see picture]
    • Rank: Major General
    • Posts: 593
    • Joined: 23 Oct 2010

    VirginAngel wrote:

    penis pasta

    Ballognese?

    Sorry. I'll get my coat.

    1420243710
    Taylor77 [sign in to see picture]
    • Rank: Brigadier
    • Posts: 140
    • Joined: 18 Aug 2010

    ShinySparkle wrote:

    I've just spoken to LiveChat, Kelly-Marie has passed the details on to her supervisor, so I'm sure it will be dealt with swiftly soon.

    I don't think you are being reasonable at all. I just hope that you have a lovely party amd calm down a little.

    Thank goodness you did not tip toe around this post! I do not know anyone else who has suffered such poor delivery service from Lovehoney, even at this time of year. I have received 3 items all within good time, I have not created a thread to boast about how happy I am with the service.

    I wonder if this is a post by a rival firm wishing to poke a hornets nest or just a freeloader wishing for a reation from Lovehoney in the form of free gifts etc.

    1420245237
    CutieCurious [sign in to see picture]
    • Rank: Major General
    • Posts: 270
    • Joined: 4 Nov 2011

    Taylor77 wrote:

    I wonder if this is a post by a rival firm wishing to poke a hornets nest or just a freeloader wishing for a reation from Lovehoney in the form of free gifts etc

    They joined the site in 2010, so it doesn't seem likely. If it is a rival firm, they played a hell of a long game on this one. :P

    1420252143
    Badger73 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1197
    • Joined: 10 Oct 2012

    Only time i waited for a parcel from Lovehoney was when the postie decided that no one was home (we were home) and decided to leave it ar the post office. Didn't even bother to stick the missed delivery card through the door. We only found out when we tried tracking the parcel. Totaly not Lovehoney's fault.

    Cannot complain about Lovehoney at all. My last order took 5 working days which i think is brilliant considering we now live on the other side of the world in NZ.

    keep up the good work Lovehoney. We will continue to support you.

    Regards,

    Mr and Mrs Badger.

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