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  1. Lovehoney Catalogue

    1402180880
    Taboo [sign in to see picture]
    • Rank: Major
    • Posts: 54
    • Joined: 10 Apr 2014

    Just signed up to the mailing list, it says you print two catalogues every year, but dosent clarify when during the year. just out of interest when are these printed/sent out

    Thank you in advance

    Taboo

    1402184584
    Scorpius12 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6272
    • Joined: 18 Dec 2007

    Hi Taboo, I remember LH Alice mentioning this a while ago, and saying that they haven't got any plans to do catalogues any more. As you have signed up to the mailing list, you will start to get various special offer and dotd e-mails coming through and you also get a 10% discount on your Birthday :) xx

    1402187901
    Foxxy [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 29 Oct 2009

    I've been on the mailing list for a long time and never had one so I think Scorpius is right and they've stopped doing them. I've just had my birthday email through with the discount, and that's way better than a catalogue ;-) Looking forward to treating myself for my birthday ;-)

    1402221736
    Taboo [sign in to see picture]
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    Ahh thanks for clearing that up for me Scorpius12 and happy birthday Foxxy

    1402224220
    Foxxy [sign in to see picture]
    • Rank: Field Marshall
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    Thanks taboo. I'm sharing it with Fathers Day this year, will have to make sure we don't mix up the gifts! lol

    1402231090
    Stephanie [sign in to see picture]
    • Rank: Brigadier
    • Posts: 275
    • Joined: 11 Sep 2013
    Hi all, Just to confirm that you are correct: we don't do catalogues anymore. We're gradually working on implementing a few small changes in the "your account" section and the catalogue subscription option will be removed then.
    1402233761
    Naked_butler [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 25 Apr 2011

    With online site no point doing catalogues

    1402239948
    Taboo [sign in to see picture]
    • Rank: Major
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    • Joined: 10 Apr 2014

    FoxxyFB wrote:

    Thanks taboo. I'm sharing it with Fathers Day this year, will have to make sure we don't mix up the gifts! lol

    Lol would be a difficult situation to explain if u did lol

    1402307891
    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2239
    • Joined: 30 Nov 2012

    Hi all

    Yes, the fact that the 'Catalogue' section is STILL in the 'your account' set up is as much of an annoyance for us as it is for you!

    For those of you who have seen the TV show, I'm sure you can appreciate that, considering the size of our business, we're relatively small in terms of team members!

    Many of the changes which need to be made within the accounts and community section of the Lovehoney site are jobs which need to be done by our tech department.

    As promised, we have forwarded a list of required changes to the correct department, but when issues with payments / products / terms and conditions / packaging / product design / offers / emails etc etc etc, crop up, they take a much higher priority than forum and accounts requests.

    I wish this wasn't the case (believe me!!), but with a reasonably small team, and lots going on, workloads need to be managed and prioritised. As the forum is the smallest section of the website, it often ends up taking a back seat to make way for transactional and key function alterations to be made.

    Having said ALL of this, there has been some headway with getting a few things fixed, it's just hard for us to give you guys a final date for when each issue will be resolved.

    As always, your patience is sooo appreciated.

    1402309095
    DavidB1986 [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 11 Feb 2009

    We don't mind Jess! We fully appreciate all the hard work you and the rest of the LH crew do! X

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    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2239
    • Joined: 30 Nov 2012

    DavidB1986 wrote:

    We don't mind Jess! We fully appreciate all the hard work you and the rest of the LH crew do! X

    +1

    Thanks David!

    Sometimes it feels like we spend most of the time chasing our own tails, so it's a massive relief when you're so understanding :)

    1402322737
    Foxxy [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 29 Oct 2009

    To be honest, you have so many special offers and fab deals, a "physical" catalogue would never be accurate anyway. No need for catalogues in this digital era is there. It's very apparent how hard you all work at LH, and I can honestly say I've never dealt with a company with the customer care and generosity that you show us every day :-)

    1402351093
    KinkyFuckery [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2736
    • Joined: 10 Jul 2012

    Fab news cheers for the update Jess x Keep at it LH we do appreciate everything you & you do best with what staff you have & a mightly find job you are all doing too x

    1402395431
    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2239
    • Joined: 30 Nov 2012

    Pinkie Pie wrote:

    You need more staff.... :P

    We need a bigger building first! We can't fit anyone else in... And that's not an exaggeration!

    1402395485
    Lovehoney - Jess Wilde [sign in to see picture]
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    FoxxyFB wrote:

    To be honest, you have so many special offers and fab deals, a "physical" catalogue would never be accurate anyway. No need for catalogues in this digital era is there. It's very apparent how hard you all work at LH, and I can honestly say I've never dealt with a company with the customer care and generosity that you show us every day :-)

    And this is exactly why we don't have one any more! Not to mention the waste of paper!

    Thank you FoxxyFB! :)

    1402395615
    Lovehoney - Jess Wilde [sign in to see picture]
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    KinkyFuckery wrote:

    Fab news cheers for the update Jess x Keep at it LH we do appreciate everything you & you do best with what staff you have & a mightly find job you are all doing too x

    N'aww, thanks KF! ^_^

    1402397702
    Taboo [sign in to see picture]
    • Rank: Major
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    • Joined: 10 Apr 2014

    i agree in this digital world , it would be a waste of paper and would soon proberly be out of date, but i was thinking more along the lines of free advertisement, as i travel alot on trains i may just accidently read it on a packed train lol..

    and as a side note Jess and everyone at LH doing a sterling job off keeping every one happy in some way or another,

    1404460902
    pinkanimal [sign in to see picture]
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    Does it really seriously matter that much??
    It is such a tiny matter I really don't see why it's so important.

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    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2239
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    Hi Avrielle_Aniko,

    Please refer to the email I sent dated 23rd June for answers to all of your queries.

    1404466687
    crazy horse [sign in to see picture]
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    pinkanimal wrote:

    Does it really seriously matter that much??
    It is such a tiny matter I really don't see why it's so important.

    I agree pink.

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