Ive never had a single bad experience with LH thats why i always come back.
Lately my fave love egg stopped working and they sent me out a new one straight away, and todays miracle, i ordered yesterday and arrived this morning- free saturday delivery *squee* (brownie points for my posties sence of humour aswell)
I just want to say that the Lovehoney Customer Service is the greatest one ever! This morning I talked with Jasmin about a seemingly faulty toy and she sent me an alternative toy (not the same as I just wanted another one instead) free of charge! Without even me sending the other one back! (Well, I did send it back today, but it will probably arrive in Lovehoney quarters in a week or two). And I surely was a pain in the ass this morning :) That is the reason I use Lovehoney for buying sex toys and not some local store in my country! I have also recommended Lovehoney to a few other people I know (if the subject wasn't so spicy, I would have probably recommended Lovehoney to everyone I know!)