• oh points and returned items

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    truegrace [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 444
    • Joined: 12 Aug 2012

    Hi all, had to return an item last week and chose to replace it with a different item of the same value.
    The oh points due were deducted from the original transaction which I expected, bit there is no sign of the replacement showing in my account so can't tell if the new points will be credited or not.

    Have received a dispatch email from LH so know the return had been dealt with, but just wondered if this was normal.

    Ta

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