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  1. Will I ever get a replacement?

    BellaB93 [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 4
    • Joined: 27 Feb 2012

    This has been interesting me because of a rabbit I recently returned, assuming that because product was faulty (and YES, I did change the batteries and YES, I did know there were three, thank you Customer Service), I would be entitled to a replacement.

    However, the rabbit has been tested and is apparently working fine. I'm wondering if it gets back to me and it STILL isn't working, since the shaft would grind to a halt or just suddenly switch off when in use (I will of course be inserting three new batteries AGAIN), whether I can return it again and demand a replacement? I don't particularly want a refund instead because I bought it on sale and can't really afford the item at full price, so if I can't get a replacement, I have no rabbit.

    Is there a multiple returns policy, or does anyone have any experience of such things happening?

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