• Wait! We think you’re in the US - Lovehoney.com is a better site for you.
    Shop there and get 10% off!
    United States Flag
    Go to Lovehoney.com
  1. Praise for Lovehoney customer care

    1480286119
    NaughtyNerd [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1127
    • Joined: 16 Aug 2016

    Claire has been a massive help to me today with a faulty item. They're great at turning a negative experience into a positive one.

    1480329057
    Lovehoney - Mekie [sign in to see picture]
    • Rank: Major
    • Posts: 4
    • Joined: 8 Feb 2016

    You are most welcome Sxleksake! 😁☺️

    1480417943
    Lovehoney - Claire [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 5
    • Joined: 10 Nov 2015

    NaughtyNerd wrote:

    Claire has been a massive help to me today with a faulty item. They're great at turning a negative experience into a positive one.

    You're very welcome! Glad I could help :) <3

    1480425588
    Delboy1991 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1477
    • Joined: 30 Jan 2013

    100%! I emailed leanne this morning and had a reply within 10 mins and error was fixed. Always so helpful.

    1480605584
    bondagegod [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7818
    • Joined: 2 Feb 2015

    Thanks for your help earlier Karen my order has been dispatched now.

    1489276244
    RosyCheek [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2626
    • Joined: 11 Apr 2016

    Massive thanks to Emma wh helped me this evening! Customer care is secnd to none!

    1499957993
    Delboy1991 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1477
    • Joined: 30 Jan 2013

    huge thankyou to Steven from the returns department for his help today... he gave me some information earlier via live chat which wasn't 100% accurate, ( totally not his fault & I didn't even know this until now) but he later rang me on my mobile with the correct info I needed.... how lovely is this !! never know customer service like it.

    thankyou once again for you call, help, offer and information x

    1499975564
    Lyndav71 [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 255
    • Joined: 25 Feb 2017

    On my last order, I ordered an item and it didn't fit, I went onto live chat put order, name and address and issue. Crystal was great and emailed me a return label link and instructions for my exchange while was a still talking to her. I forgot to ask something went back onto live chat and spoke to Renee.

    Both Crystal and Renee realise friendly andf he!pful. Thanks Love honey for having such lovely staff

    1499977668
    Aims85 [sign in to see picture]
    • Rank: Major General
    • Posts: 458
    • Joined: 14 Dec 2016

    They really are amazing aren't they, I have had few issues with things and they have been so helpful and go above and beyond

    1499981139
    LR2017 [sign in to see picture]
    • Rank: Brigadier
    • Posts: 134
    • Joined: 3 Apr 2017

    Claire has been a massive help to me today.

    She answer us fast and kindly.

    Big massive thank you to her!!

    1499984493
    Sexytime8283 [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 52
    • Joined: 15 May 2017

    Love honey customer care cannot be faulted - any questions or issues have always been dealt with efficiently, no hassle at all.

    1500439420
    Senator [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 167
    • Joined: 11 Jun 2017

    I can't recall who I was talking to online, I had a query about battery life from the wildthing ring, my experience didn't sound right to them (around 30 mins with fresh batteries), so they offered either exchange or send out a new one without hesitation (to the otherside of the world nonetheless). Awesome experience as I was simply querying how much time I should get out of the toy.

    Mrs Sen is already eyeing up what else we can get into :)

    1501589224
    MrsND [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 93
    • Joined: 6 Feb 2017

    I ordered some lingerie last week and as i opened it and inspected it i noticed that there were 2 holes near the seams. I went about to send it back and ask for an exchange when one yhe lovely team members contacted me via email asking what the problem was anf then to my amazement said she would send the new one straight away. This was on a saturday anf my item arrived on Monday. Such a favmb service

    1502098081
    Tiger Dick [sign in to see picture]
    • Rank: General
    • Posts: 1369
    • Joined: 9 Nov 2016

    The lovely Kathryn last night was able to apply the 25% discount that didn't happen to an order we placed because it was right on mid-night and must have gone a second or two over. Not a life changing amount but we would have noticed it come the end of the month nonetheless. Thanks again Kathryn and LH x

    1502106481
    KirstyLee [sign in to see picture]
    • Rank: Brigadier
    • Posts: 202
    • Joined: 13 Feb 2017

    I placed an order at 23:45 on Saturday and it has just arrived this morning! Wasn’t expecting it to arrive until Tuesday as I had ordered it so late at the weekend.
    Amazing service :)

    1502126376
    Lovehoney - Claire [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 5
    • Joined: 10 Nov 2015

    D'aww you guys! Thanks for the nice feedback for us CustyCare guys and gals. You're all so lovely. xxx

    1502128310
    Tiger Dick [sign in to see picture]
    • Rank: General
    • Posts: 1369
    • Joined: 9 Nov 2016

    KirstyLee wrote:

    I placed an order at 23:45 on Saturday and it has just arrived this morning! Wasn’t expecting it to arrive until Tuesday as I had ordered it so late at the weekend.
    Amazing service :)

    Wow luck you, we still haven't got our first parcel from our order placed in the early hours of Friday yet, nor have Royal Mail got details of the order placed at Midnight yesterday...

    1502147175
    Sxleksaker [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3588
    • Joined: 29 Feb 2016

    Had a lovely experience today with Karen, so helpful.

    1502191821
    Lovehoney - Claire [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 5
    • Joined: 10 Nov 2015

    Tiger Dick wrote:

    Wow luck you, we still haven't got our first parcel from our order placed in the early hours of Friday yet, nor have Royal Mail got details of the order placed at Midnight yesterday...

    Sorry to hear about that!

    You can always give us a call and we can have a look into it for you, find out whats going on.

    Someone is always available to speak to :)

    1502378831
    lovingnewtoys [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 5038
    • Joined: 16 Jan 2016

    Just had the pleasure of dealing with Steven who dealt with my issue very quickly and hassle free.

    I hadn't received my birthday discount voucher - no problem - code issued - job done.

    Many thanks xxxx

    Post a reply to this thread

    Please sign in to post messages to the forum.