1. Not getting emails?

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    Lovehoney - Brenna [sign in to see picture]
    • Rank: Colonel
    • Posts: 433
    • Joined: 9 May 2019

    @PS Have you contacted our Customer Care team? I'm sure they will be able to help! 

    @Everyone I am working with our email team to look into this for you all, will hopefully have an update soon! 

    1592211156
    Lovernotafighter2020 [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 1
    • Joined: 12 Feb 2020

    Yeh I haven’t been getting any emails either

    1592224480
    Miss T eyes [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 9
    • Joined: 21 Dec 2014

    We thought that perhaps we'd done something to upset you lovely people at Lovehoney! Looking forward to receiving emails when it's all sorted after the 4 month drought.

    1592293909
    J.L.R.S. [sign in to see picture]
    • Rank: Captain
    • Posts: 23
    • Joined: 23 Nov 2019

    I hope there is nothing wrong with the emails, i have been waiting patiently for my birthday to come this week and it would be a ahame not to get that nice discount code :(

    1592318276
    Ian Chimp [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 4369
    • Joined: 27 Mar 2018

    J.L.R.S. wrote:

    I hope there is nothing wrong with the emails, i have been waiting patiently for my birthday to come this week and it would be a ahame not to get that nice discount code :(

    If you've not received the email a week before your birthday then I'd contact Customer Care and they should give you the code. 👍 And you pop it here:

    https://www.lovehoney.co.uk/offers/

    1592322899
    The_Bored_Mallards [sign in to see picture]
    • Rank: Major
    • Posts: 1
    • Joined: 14 Apr 2019

    Im only getting Sex Position Saturday and order confirmation emails nothing else though.

    1592482099
    kail235 [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 94
    • Joined: 5 Mar 2020

    The only emails I receive are the order confirmation ones and the ones confirming review posts. I've not had any marketing/offers/other mail since creating my account.

    1592484958
    Ian Chimp [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 4369
    • Joined: 27 Mar 2018

    kail235 wrote:

    The only emails I receive are the order confirmation ones and the ones confirming review posts. I've not had any marketing/offers/other mail since creating my account.

    Have you signed up to any? I'll repost this if you're unsure of where you can check. 👍🙂

    Ian Chimp wrote:

    People might want to check that they're subscribed to both as well. There's definitely a glitch for some, but it's easy to overlook the obvious sometimes. 🙂

    You can check from your account page by clicking the 'Manage your email subscriptions' link in the 'Free email Newsletters' section. 👍

    (I'm going to try and put a link in, but not sure it'll work...)

    https://www.lovehoney.co.uk/your-account/email-subscriptions.html

     
    1592490036
    kail235 [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 94
    • Joined: 5 Mar 2020

    Ian Chimp wrote:

    kail235 wrote:

    The only emails I receive are the order confirmation ones and the ones confirming review posts. I've not had any marketing/offers/other mail since creating my account.

    Have you signed up to any? I'll repost this if you're unsure of where you can check. 👍🙂

    Ian Chimp wrote:

    People might want to check that they're subscribed to both as well. There's definitely a glitch for some, but it's easy to overlook the obvious sometimes. 🙂

    You can check from your account page by clicking the 'Manage your email subscriptions' link in the 'Free email Newsletters' section. 👍

    (I'm going to try and put a link in, but not sure it'll work...)

    https://www.lovehoney.co.uk/your-account/email-subscriptions.html

    Yep. One has always been ticked, and the other was ticked last week.

    1592491522
    Ian Chimp [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 4369
    • Joined: 27 Mar 2018

    kail235 wrote:

    Yep. One has always been ticked, and the other was ticked last week.

    No worries. 🙂 I'm not sure I've had any special offer emails this week (if that's the one you ticked last week), but obviously the DOTD one should be sent out daily (normally in the morning). Hopefully they'll find a fix soon. 🤞

    1592492008
    kail235 [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 94
    • Joined: 5 Mar 2020

    Ian Chimp wrote:

    kail235 wrote:

    Yep. One has always been ticked, and the other was ticked last week.

    No worries. 🙂 I'm not sure I've had any special offer emails this week (if that's the one you ticked last week), but obviously the DOTD one should be sent out daily (normally in the morning). Hopefully they'll find a fix soon. 🤞

    That's the one that made me realise I wasn't receiving anything to be honest. Not that I mind logging on to check the deals, its a welcome distraction, but would be nice to get it in my inbox.

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    J.L.R.S. [sign in to see picture]
    • Rank: Captain
    • Posts: 23
    • Joined: 23 Nov 2019

    Oh thanks a lot for the heads up, will contact them tomorrow if i havent gotten any code by then :)

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    Charlie00 [sign in to see picture]
    • Rank: Major
    • Posts: 16
    • Joined: 25 Feb 2020

    I havent been getting any emails 

    1592876937
    RosyCheek [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2468
    • Joined: 11 Apr 2016

    Just realised I missed my birthday discount in May because I haven't had emails 😭

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    KKandi [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 3
    • Joined: 18 May 2017

    I'm from Australia, I haven't been getting emails for a couple of years now aside from "sex tip Saturday/position of the week". I've missed so many years of birthday and anniversary discounts. I'm subscribed to both Australia and UK mail. I went to both accounts and unsubscribed everything and then re-subscribed. Seems to have worked for UK site, I now get heaps of emails - made me realise how many great deals you guys get lol. Definitely has NOT worked for Australian site though, now I don't even get "sex tip Saturday" anymore :(

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    A. J. [sign in to see picture]
    • Rank: Colonel
    • Posts: 371
    • Joined: 1 Aug 2018

    Didn't get the sextip sat email this week...

    1593417061
    Farmer68 [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 1
    • Joined: 16 May 2015

    I’ve made a resent perches, and I no longer get any emails

    1593449483
    FunLovingCouple92 [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 1
    • Joined: 10 Jun 2020

    Emails wasn’t coming through at first, however problem seems to be fixed now as I have got a couple recently, thanks.

    1593533765
    MsSubExperimenter [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 28
    • Joined: 28 Sep 2019

    Hi, I don’t think I’m getting the emails I signed up for x

    1593619488
    Farmboy87 [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 1
    • Joined: 5 Sep 2013

    Hi, I don't seem to be getting emails anymore, only when I have ordered something

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