1. Not getting emails?

    1589881336
    Lovehoney - Brenna [sign in to see picture]
    • Rank: Colonel
    • Posts: 402
    • Joined: 9 May 2019

    Hello all you beautiful humans!

    I saw a recent thread saying that some of you aren't recieving promotional emails from us and some of you have had to sign up with alternative emails which isn't ideal. 

    So! If any of you don't think you are getting our email but would like to then comment down below and we will look into it further! :)

    1589881913
    Mini_Beest [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 62
    • Joined: 20 Mar 2020

    Yeah I seem not to be anymore

    1589882076
    Lovehoney - Brenna [sign in to see picture]
    • Rank: Colonel
    • Posts: 402
    • Joined: 9 May 2019

    Mini_Beest,

    I'm on it! :D

    1589885379
    Sappphire [sign in to see picture]
    • Rank: Brigadier
    • Posts: 53
    • Joined: 29 Jan 2019

    Hi Brenna, I haven’t gotten any since I changed from my work email. I’ve been in touch a few times and it appears to be sorted from your end but still no emails at all. Only order confirmations or review requests. Thank you :)

    1589889109
    Tallandshort [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 34
    • Joined: 22 Sep 2015

    Not getting any offer emails. Still getting sex tip Saturday though.

    1589895215
    Sampaul29 [sign in to see picture]
    • Rank: Major General
    • Posts: 349
    • Joined: 18 Feb 2017

    Hi Brenna, I appear to get some emails but not sure if I receive all of the ones that I signed up for.

    1589895360
    Owl1992 [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 68
    • Joined: 25 Mar 2018

    I dont receive anymore. Talked to customer service who couldnt solve about 12 months ago. My wife receives but she isnt an unlimited member like I am

    1589896963
    Lovehoney - Brenna [sign in to see picture]
    • Rank: Colonel
    • Posts: 402
    • Joined: 9 May 2019

    Thanks all! Time to do some investigating 🕵️

    1589901844
    Pinkpenguin03 [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 15
    • Joined: 7 Oct 2019

    Hi I had one recently but then it seems to be much less than normal/ used to so don’t know I’m also having problems

    1589905826
    Quiet ones are worse! [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1714
    • Joined: 24 Jun 2012

    Never had any for well over a year

    1589907744
    RuggerBugger [sign in to see picture]
    • Rank: General
    • Posts: 1200
    • Joined: 4 Oct 2018

    Hi Brenna - I'm getting the DOTD emails, but haven"t had any 'members/just for you' offers for a few months...

    1589908721
    HerselfTheElf [sign in to see picture]
    • Rank: Major
    • Posts: 12
    • Joined: 12 Mar 2019

    I'm still getting the 'lovehoney students' emails but it seems not main lovehoney ones anymore!

    1589909839
    CocoDeMerLover [sign in to see picture]
    • Rank: Major General
    • Posts: 91
    • Joined: 8 Apr 2013

    I'm not getting any offer emails....

    1589918659
    SJJGG [sign in to see picture]
    • Rank: Major
    • Posts: 23
    • Joined: 12 Sep 2017

    Hi there I don’t get any either

    1589919278
    Floating Fun Guy. [sign in to see picture]
    • Rank: General
    • Posts: 680
    • Joined: 21 Jul 2015

    Hi there. I get dotd emails but no other promo messages

    1589919283
    Floating Fun Guy. [sign in to see picture]
    • Rank: General
    • Posts: 680
    • Joined: 21 Jul 2015

    Hi there. I get dotd emails but no other promo messages

    1589924106
    Miss T eyes [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 8
    • Joined: 21 Dec 2014

    Hi Brenna, not received any e-mails since mid April

    1589925469
    Ian Chimp [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 4214
    • Joined: 27 Mar 2018

    People might want to check that they're subscribed to both as well. There's definitely a glitch for some, but it's easy to overlook the obvious sometimes. 🙂

    You can check from your account page by clicking the 'Manage your email subscriptions' link in the 'Free email Newsletters' section. 👍

    (I'm going to try and put a link in, but not sure it'll work...)

    https://www.lovehoney.co.uk/your-account/email-subscriptions.html

     

    And if you need volunteers to send test emails out to, you can count me in. 👍

    1589967487
    Ian Chimp [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 4214
    • Joined: 27 Mar 2018

    I just got an Unlimited email offer. I thought that may be a good test to see if anyone else got it too. 👍 It's for 10% off £50+

    1589968251
    RuggerBugger [sign in to see picture]
    • Rank: General
    • Posts: 1200
    • Joined: 4 Oct 2018

    Ian Chimp wrote:

    I just got an Unlimited email offer. I thought that may be a good test to see if anyone else got it too. 👍 It's for 10% off £50+

    Boxes are all ticked, but didn't get that offer...

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