1. Glitch or website issue

    1570406837
    Wilsd [sign in to see picture]
    • Rank: Captain
    • Posts: 17
    • Joined: 24 Nov 2014

    I tried to use the offer of £20 off when you spend £50 tonight but the site seemed to hang or just wasn't working and I didnt get my discount, annoying.

    anyone else?

    1570434238
    Forever his ♡ [sign in to see picture]
    • Rank: General
    • Posts: 218
    • Joined: 25 Nov 2018

    I see your message was posted after midnight, did you try to use the code before or after midnight? The codes are often only valid until then so that may have been why it didn't work. If you did purchase before midnight, I'm sure LH will be able to see this so might be worth contacting them?

    1570442650
    Deve&Debe [sign in to see picture]
    • Rank: Major General
    • Posts: 312
    • Joined: 25 Aug 2017

    Its worth speaking to customer service

    1570568088
    MsR [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1324
    • Joined: 14 Jul 2017

    I keep getting a 'having a problem with our website, please try again' message. But our PC needs a service as it keeps crashing - so I don't know if it's us or them!

    1570656942
    Alicia4Ever [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2647
    • Joined: 27 Feb 2010

    Timbo Boy wrote:

    I’ve been having problems uploading photos on the site. Profile photo uploaded OK but no others. Did it as jpeg less than 1Mb as Customer Services advised but still no joy. Wondering if Sky Broadband Shield is the culprit but the profile picture went on OK. However Sky automatically blocks Lovehoney .

    LhH put photos to the member gallery though moderation so it can take a few days to go live. There are other issues I think with i phones, someone else may know more.

    You should be able to contact Sky and get the block liffted, I know my service provider blocks adult content by default, I had to contact them to get it unblocked.

    1570720920
    Ian Chimp [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 4214
    • Joined: 27 Mar 2018

    Alicia4Ever wrote:

    Timbo Boy wrote:

    I’ve been having problems uploading photos on the site. Profile photo uploaded OK but no others. Did it as jpeg less than 1Mb as Customer Services advised but still no joy. Wondering if Sky Broadband Shield is the culprit but the profile picture went on OK. However Sky automatically blocks Lovehoney .

    LhH put photos to the member gallery though moderation so it can take a few days to go live. There are other issues I think with i phones, someone else may know more.

    You should be able to contact Sky and get the block liffted, I know my service provider blocks adult content by default, I had to contact them to get it unblocked.

    If you're having issues with uploading photos from an iPhone/iPad you can use an app like Dropbox and pop your photos in that, and then point the Lovehoney uploader towards those photos and it should work. 👍

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