1. Changing Screen Name

    1533079500
    Ben1992 [sign in to see picture]
    • Rank: Captain
    • Posts: 4
    • Joined: 2 Jun 2018

    Hello wonderful people! I was wondering if anyone could tell me how I’m able to change my screen name for the forums? It seems to be ‘greyed out’ and won’t let me when I go the obvious page? Thank you, Ben

    1533079821
    kelly_michelle [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 247
    • Joined: 15 Apr 2008

    You can't do it yourself, you need to contact customer care who will consider the request. They won't just change it because you have changed your mind or don't like your choice anymore though. 

    1533084076
    Sexi•Lexi💕 [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 25
    • Joined: 6 Jul 2018

    No expert, when I chosen mine there was a message saying it can't be changed I'm afraid.

    1533106222
    Ian Chimp [sign in to see picture]
    • Rank: General
    • Posts: 801
    • Joined: 27 Mar 2018

    Forum FAQ wrote:

    Can I change my screen name?

    When you sign up for your community account, it does state that you should think very hard about the username you go for because it can't be changed once you've picked it, and this is true. Although we do have the physical ability to change account names in-house, the work it involves to fix broken links around the website after we've changed a name is quite a big problem.

    We only change screen names in extreme circumstances. If your screen name change isn't urgent, please continue to use the screen name you have.

    If you believe your screen name must be changed contact Customer Care who will forward your request to the Forum Moderator for review.

    It will help speed up the process if you can provide the following information when you get in touch:

    Current Screen Name: New Screen Name: Email Address: Full Name: DOB or Postcode: Reason for change:

    Here's the section about it from the Forum FAQ thread. Hope this helps. 🙂

    1533116029
    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2516
    • Joined: 30 Nov 2012

    Hi guys

    Please ping an email to customer care with the above info (thanks Ian Chimp) and we'll get that updated for you. 

    Thanks! 

    1533120860
    Ben1992 [sign in to see picture]
    • Rank: Captain
    • Posts: 4
    • Joined: 2 Jun 2018

    Ah brilliant, thank you all! I wouldn’t say my request is particularly urgent, I just wanted to change it to reflect that both my other half and I use this account... so it looks like we’ll be sticking with boring old Ben1992! Thank you all!

    1533121358
    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2516
    • Joined: 30 Nov 2012

    Ben1992 wrote:

    Ah brilliant, thank you all! I wouldn’t say my request is particularly urgent, I just wanted to change it to reflect that both my other half and I use this account... so it looks like we’ll be sticking with boring old Ben1992! Thank you all!

    No problem Ben :) 

    If you do decide you do still want to change it, we'll be more than happy to. Just drop us a line when you're ready.

    Thanks!

    1533124767
    Alicia4Ever [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2147
    • Joined: 27 Feb 2010

    Ben1992 wrote:

    Ah brilliant, thank you all! I wouldn’t say my request is particularly urgent, I just wanted to change it to reflect that both my other half and I use this account... so it looks like we’ll be sticking with boring old Ben1992! Thank you all!

    Your OH could still have her own forum account. I think that's what I will do if I ever find someone, as it's sometimes not clear which one of a couple is posting, when a joint account is used.

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