1. Anyone else not able to log in from mobile?

    1527258066
    AmyA [sign in to see picture]
    • Rank: General
    • Posts: 744
    • Joined: 21 Feb 2016

    I have tried from the account page, wishlists etc but it won't log in from mobile. I fill in the email and password and press the sign in button and it changes from green to grey and say signing in... but then doesn't go any further? its not coming up with the security check photos or anything and is fine on desktop, just mobile.

    1527258438
    KinkyMinxMoo [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7151
    • Joined: 20 Nov 2013

    Just popped on to say that I am logged in on my mobile with no problem; I know that doesn’t help you, I hope it gets sorted soon.

    1527258723
    NatandTom [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7259
    • Joined: 6 Jun 2015

    Seems fine for me on iPhone Safari

    1527259298
    AmyA [sign in to see picture]
    • Rank: General
    • Posts: 744
    • Joined: 21 Feb 2016

    Thank you, think it's sorted now.

    1527259372
    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2516
    • Joined: 30 Nov 2012

    My account had a funny 5 mins too, but seems to be ok now. 

    Do holla if you trip over any more issues though :) 

    Thanks!

    1527260635
    AmyA [sign in to see picture]
    • Rank: General
    • Posts: 744
    • Joined: 21 Feb 2016

    Actually something still seems to not be right, it will let you log in during the checkout process but not from anywhere else!

    1527262819
    Justthe2ofus2007 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1101
    • Joined: 4 Mar 2018

    I’ve not been able to log in all day. Just contacted CC and they reset my email & pass word. Works fine now

    1527265319
    KingGrthy [sign in to see picture]
    • Rank: Major General
    • Posts: 475
    • Joined: 1 May 2016

    The main account log in page does seem to still be broken. I can only log in via mobile on the checkout page.

    1527265432
    JoJoXxX [sign in to see picture]
    • Rank: General
    • Posts: 576
    • Joined: 2 Nov 2011

    Mine wouldn't work either I entered my details and then it got stuck at signing in. I deleted my history and cookies and then it's just worked xx

    1527270327
    Sweet Addiction [sign in to see picture]
    • Rank: Captain
    • Posts: 33
    • Joined: 15 May 2015

    Mine didn't work when trying to log in, so I filled my basket, went to checkout and it let me log in that way. A great excuse for some new toys!

    1527270546
    Ragnar Lodbrok [sign in to see picture]
    • Rank: General
    • Posts: 535
    • Joined: 6 Aug 2012

    AmyA, we’ve had exactly the same problem on our iPhones at the same time as yourself.
    Just deleted our history and was then able to log in to our account successfully!

    1527270785
    AmyA [sign in to see picture]
    • Rank: General
    • Posts: 744
    • Joined: 21 Feb 2016

    Thank you JoJo and Ragnar, deleting the history does seem to have fixed it.

    1527272926
    ChloJakes [sign in to see picture]
    • Rank: General
    • Posts: 421
    • Joined: 1 Mar 2017

    Yeah I had this problem too all this afternoon! Got home and it finally worked woo hoo :)

    1527273276
    Ragnar Lodbrok [sign in to see picture]
    • Rank: General
    • Posts: 535
    • Joined: 6 Aug 2012

    Just tried to log on to our LH a/c via my iPhone only to be met with the problem encountered all afternoon.
    Had to delete all sites visited again before I had success in logging in just now!

    1527275907
    AmyA [sign in to see picture]
    • Rank: General
    • Posts: 744
    • Joined: 21 Feb 2016

    Urgh, same. Definitely I'm a gremlin in the system somewhere. Hopefully the techy peeps will be on in due course.

    1527279630
    Purring-Pussy [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3410
    • Joined: 11 Jun 2012

    It's been bugging me all day that I've been unable to log in on mobile or laptop. Luckily I could still view the forums and followed the advice above about clearing cookies and cache and I'm back on board. Phew 😫

    1527281732
    KingGrthy [sign in to see picture]
    • Rank: Major General
    • Posts: 475
    • Joined: 1 May 2016

    That is pretty annoying, deleting all my history and cookies is a major pita.

    1527289824
    Bigiain [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 174
    • Joined: 10 Sep 2016

    Same. I deleted my history and cookies and here I am...

    1527312267
    ChloJakes [sign in to see picture]
    • Rank: General
    • Posts: 421
    • Joined: 1 Mar 2017

    I'm still having the same problem too. Emailed CS and they said they were updating the website yesterday which may have caused the issue. Deleting my browsing history and cookies didn't work me.

    I've only just managed to get on again but had to do it through the checkout page so had to have something in my basket.

    Finally about to place an order before I get booted out again!

    1527314305
    Jay13 [sign in to see picture]
    • Rank: Captain
    • Posts: 80
    • Joined: 26 Oct 2017

    I am having the same issue, if i ckick in via an email the sign in won't work which means any offers vua email are not added?

    If i search lovehoney via browser it works.

    Thread closed

    This thread is closed, so no new messages can be posted.