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  1. Keep getting logged out after 5 minutes

    1523375128
    Sexytime8283 [sign in to see picture]
    • Rank: Colonel
    • Posts: 120
    • Joined: 15 May 2017

    Lovehoney - Leanne wrote:

    Sexytime8283 wrote:

    iPad/Safari- think it was about 10 minutes and then I gout logged out.

    Thanks, sexytime. Has this happened since I posted though? Or was this earlier today?

    Hi Leanne, it happened at around the time of your post. After I logged back in, that's when I saw your post. In the last few minutes I also got a 503 error and was unable to view the site at all.

    1523375135
    teacake [sign in to see picture]
    • Rank: Brigadier
    • Posts: 410
    • Joined: 24 Oct 2011

    I'm using a pc windows 10, Chrome, Sometimes it logs me out after 5 minutes sometimes a bit longer.

    1523375506
    bondagegod [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 8528
    • Joined: 2 Feb 2015

    Hi Leanne.

    I’ve just tested it and I was logged in for 8 mins before being signed out. This is on my iPhone that I use for Lovehoney.

    1523377208
    Witness01 [sign in to see picture]
    • Rank: Major
    • Posts: 96
    • Joined: 17 Dec 2016

    Yeah - I'm getting logged out too...before I can even write a sentence or two...have to remember to relog before I hit "post"...

    1523378902
    LittleMugs [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1726
    • Joined: 23 Nov 2017

    It's happening to me too, I'm using Chrome on PC, and I stay logged in around 10 minutes

    1523378969
    Boomplus [sign in to see picture]
    • Rank: Colonel
    • Posts: 47
    • Joined: 28 Dec 2010

    It just happened to me there

    1523383565
    Looker [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 21
    • Joined: 14 Mar 2016

    I've been having this issue when trying to write a review. I got logged out multiple times when going back to fix fix grammar which meant i had to redo the star rating bit and put the product name in but it was too long to fit in the box haha.

    I'm on windows 10 using google chrome, Incognito mode if that makes a difference.

    Aaannnd i got logged out when typing this up. Luckily i copyed it before submitting so i didnt have to type it again.

    Hope you are able to fix this soon!

    1523389652
    Purring-Pussy [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3382
    • Joined: 11 Jun 2012

    Same issue with me and it's why I've not been posting on here. By the time I've read a thread I'm logged out.

    Using laptop, windows 10, Google Chrome and Nokia 8 with Google Chrome

    1523390771
    Alicia4Ever [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2035
    • Joined: 27 Feb 2010

    Well I have been logged in for over 20 min now, with no issues, i mac on safari

    1523395562
    AmyA [sign in to see picture]
    • Rank: General
    • Posts: 533
    • Joined: 21 Feb 2016

    Witness01 wrote:

    Yeah - I'm getting logged out too...before I can even write a sentence or two...have to remember to relog before I hit "post"...

    Yep, this is usually where I am getting the problem, I wrote the post, click on post your message and it give me an error because it's logged me out. Mostly on iPad and iPhone, seems more on the iPad than the phone.

    1523395668
    Fun Louise [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7158
    • Joined: 30 Mar 2015

    I use an iPad and google chrome, but have tried safari too. Logged out again after less than 10 mins. By the time I write a post I'm logged out, it's really frustrating. Particularly as I can't save the post I have typed, I just have to sign in again and re write the message faster, in the hope that I don't get logged out before I try to post.

    1523395719
    Fun Louise [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7158
    • Joined: 30 Mar 2015

    AmyA wrote:

    Witness01 wrote:

    Yeah - I'm getting logged out too...before I can even write a sentence or two...have to remember to relog before I hit "post"...

    Yep, this is usually where I am getting the problem, I wrote the post, click on post your message and it give me an error because it's logged me out. Mostly on iPad and iPhone, seems more on the iPad than the phone.

    Same happening to me iPad user, I don't have an iPhone.

    1523402679
    KinkyMira [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 303
    • Joined: 24 Jan 2017

    I had a hard time replying this morning - took me 4 logins to get one post done (and edited because I can't spell)

    PC running by Firefox clones and IE (in despair)

    1523435182
    Tazzy84red [sign in to see picture]
    • Rank: General
    • Posts: 809
    • Joined: 18 Aug 2017

    Me too only seam to be able to keep logged in for 5 minutes at a time.

    Using Samsung galaxy note 8 chrome Google

    1523435395
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2690
    • Joined: 9 Oct 2014

    Thank you all for the examples.

    We have managed to replicate it and it is being looked into. 

    Huge apologies for the inconvenience and I know it has been as I too get logged out. 

    As soon as I have more updates I will let you all know.

    To help, please type up reviews/posts in a doc before submitting, I would hate for anyone to lose all their hard work down to this. Once again apologies for this. 

    1523461524
    Lovehoney - Ben [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 41
    • Joined: 8 Apr 2015

    Lovehoney - Leanne wrote:

    Thank you all for the examples.

    We have managed to replicate it and it is being looked into.

    Huge apologies for the inconvenience and I know it has been as I too get logged out.

    As soon as I have more updates I will let you all know.

    To help, please type up reviews/posts in a doc before submitting, I would hate for anyone to lose all their hard work down to this. Once again apologies for this.

    Thanks, Leanne.

    We believe that the issue should be resolved. If it's still popping up, could you let me know?

    Cheers!

    1523470253
    NatandTom [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6991
    • Joined: 6 Jun 2015

    Seems to be working smoothly for me now.

    Thanks Ben and the Tech team!

    1523485303
    Alicia4Ever [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2035
    • Joined: 27 Feb 2010

    I didn't have any issues when others were, now the site keeps freezing after a few minutes. I get to the home page and can get no further for a few minutes. either open threads or change pages, or refresh.

    imac using safari.

    1523485670
    Witness01 [sign in to see picture]
    • Rank: Major
    • Posts: 96
    • Joined: 17 Dec 2016

    Seems to be working for me too - thanks! :-)

    1523522469
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2690
    • Joined: 9 Oct 2014

    Alicia4Ever wrote:

    I didn't have any issues when others were, now the site keeps freezing after a few minutes. I get to the home page and can get no further for a few minutes. either open threads or change pages, or refresh.

    imac using safari

    Sorry, Alicia, this sounds like a separate issue.

    Please try and clear cookies or cache to help it run. There seem to be no other reports of this, so could it be an internet connection issue? A way to check is to load up a page like BBC news. 

    If you are still having issues with the site freezing please do get in touch with customer care, they can raise this for you :) 

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