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  1. Keep getting logged out after 5 minutes

    1523365512
    teacake [sign in to see picture]
    • Rank: Brigadier
    • Posts: 410
    • Joined: 24 Oct 2011

    So annyoyed, I was trping a reply when to post it and i was logged out, I took my time in replying and i had to start all over again, Seems to happen at least three times now.

    1523366002
    mysteron [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7354
    • Joined: 7 Jan 2014

    It appears to be a glich on the system at the moment . It has happened before  when the new securuty procedures were introduced.

    A good tip is to start your thread and then press send and then go back into it for editing. It will give you a little more time before logging you out.

    1523366312
    NatandTom [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7015
    • Joined: 6 Jun 2015

    Me too. Every time I check a different tab today or don’t click on something for five minutes I get logged out. I assume it’s for security reasons

    1523366798
    wildflower [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 5763
    • Joined: 17 Jul 2013

    I've been experiencing this for the past few days and also found I was unable to log on at all on a couple of occasions.

    1523367122
    teacake [sign in to see picture]
    • Rank: Brigadier
    • Posts: 410
    • Joined: 24 Oct 2011

    At least its not me, good tip about the edit, but i'm now getting use to just copying what ive wrote incase i get logged out.

    1523367266
    K&s000 [sign in to see picture]
    • Rank: General
    • Posts: 1506
    • Joined: 19 Aug 2016

    Me too very annoying

    1523367464
    Lovebirds_x [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1994
    • Joined: 24 Oct 2012

    Same, I've had to do the picture based captchas again too rather than just ticking the box. Hopefully just a temporary glitch :)

    1523371200
    Lovehoney - Ben [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 41
    • Joined: 8 Apr 2015

    Sorry guys, i can't reproduce this, am I missing something?

    Did 5, 7 and 10 minute gaps between posts with 0 activity.

    1523372042
    NatandTom [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7015
    • Joined: 6 Jun 2015

    I just checked and it's not happening so frequently on my laptop but is logging me out constantly when I use my phone or tablet.

    1523372573
    mysteron [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7354
    • Joined: 7 Jan 2014

    I think the problem has just been fixed . I have kept logged in for some time now

    1523372770
    teacake [sign in to see picture]
    • Rank: Brigadier
    • Posts: 410
    • Joined: 24 Oct 2011

    I don't think its fixed still doing it, sometimes you stay logged in for longer other times its as short as 5 minutes.

    1523373113
    KinkyMinxMoo [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6144
    • Joined: 20 Nov 2013

    First time that I have logged in today so can’t speak for today but it was happening to me a lot yesterday on my phone

    1523373596
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2700
    • Joined: 9 Oct 2014

    Hey all,

    To help with this may I ask that you take note of what device you are using and what browser (when/if it happens)? 

    And if you can, let us know how long it kept you signed in for? That would be really beneficial.

    Sorry, It's harder to fix something when it can't be replicated in our tech team.

    Thank you all for raising this. 

    1523374043
    Sexytime8283 [sign in to see picture]
    • Rank: Colonel
    • Posts: 129
    • Joined: 15 May 2017

    iPad/Safari- think it was about 10 minutes and then I gout logged out.

    1523374126
    mysteron [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7354
    • Joined: 7 Jan 2014

    3 minutes this time after I had to log out some time ago.

    Standard PC

    1523374131
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2700
    • Joined: 9 Oct 2014

    Sexytime8283 wrote:

    iPad/Safari- think it was about 10 minutes and then I gout logged out.

    Thanks, sexytime. Has this happened since I posted though? Or was this earlier today? 

    1523374245
    CheesecakeAndNP [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 81
    • Joined: 11 Jun 2009

    Hi,

    It's been happening to me a lot recently, using macbook Pro, Safari and Firefox. Won't let me log in for longer than 10 minutes. Twice when I've been logged out the site wouldn't let me back in until I reset my password. Makes writing reviews for you somewhat frustrating!

    Ah the irony, whilst trying to write this comment it's logged me out twice in the space of 2 minutes!

    1523374391
    NatandTom [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7015
    • Joined: 6 Jun 2015

    Haven't been able to log in for more than 10 minutes at a time today. Was fine last night.

    Using iPad, iPhone and Mac Pro. Have tried on Safari and Google Chrome with no luck. It seems to leave me logged in for closer to ten minutes on my Mac, but phone and iPad are logging out every two minutes or so.

    1523374518
    bondagegod [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 8535
    • Joined: 2 Feb 2015

    I thought this had been an issue since last year when the captchas was introduced.

    1523374654
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2700
    • Joined: 9 Oct 2014

    bondagegod wrote:

    I thought this had been an issue since last year when the captchas was introduced.

    Hi bonadagegod,

    It is correct that the account will not keep you signed in from the introduction of security measures...

    But it should keep you logged in for more than a few minutes. I mean it should be long enough to shop, post and review :) This is where the current recent issue is :( 

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