1. New Returns Policy FYI

    1520888834
    Lu SB [sign in to see picture]
    • Rank: General
    • Posts: 1046
    • Joined: 4 Mar 2017

    AmyA wrote:

    Yes I absolutely see that point too, which is why I think credit/points as you suggest would be a much better solution. It's actually very rare that I can't get a toy to work for me one way or another. 😕

    I've wondered all of those things myself Amy A. I'm a bit fussy about the toys I buy and I understand where you're coming from. I've been searching for a rabbit for quite some time, but unfortunately I haven't been able to find the "one" yet as all of them don't offer me a good fit as far as the clitoral ears should work. Last week the Happy Rabbit was on offer (I haven't checked if still is today) and despite all the good reviews, I resisted and didn't buy it exactly because of the new Returns Policy. If I paid a price of 34.00 and returned it, I don't think I'd be able to find another rabbit at the same price. So I think the idea of credits or points would be a much better option as at least we could take our time until we found another product to meet our requirements.

    1520899564
    VR [sign in to see picture]
    • Rank: Major General
    • Posts: 391
    • Joined: 11 Jul 2015

    I'm just wondering if the Happiness promise is still available on some items (maybe older stock?), as I've just been browsing wands and the black Classic wand description states that if you're not happy LH will issue a refund.

    I'm wavering between this and the Desire re-chargeable, but I think I'd plump for this over the Desire because of the guarantee.

    The reviews are great on both, so any advice on whether this is actually a guarantee or an oversight please?

    1520933496
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2734
    • Joined: 9 Oct 2014

    VR wrote:

    The reviews are great on both, so any advice on whether this is actually a guarantee or an oversight please?

    Darn, we thought we got them all. Sorry, this was an oversight! 

    This has now been amended. Apologies for any confusion caused. 

    The new policy is in place for all items purchased with Lovehoney from the 18th January 2018. 

    1520956311
    Vanessa8 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3070
    • Joined: 7 Jan 2014

    I just wanted to chim in here folks... I purchased a vibrator that unfortunately was faulty. It was also discontinued and purchased on sale with offer code. I was not even sure what my options were under the new policy but the wonderful folks on chat with Customer Care helped me locate a suitable replacement toy that had similar features to the one I could not replace due to no longer being in stock.

    Thank you Lovehoney for providing a replacement toy... i am excited to try it out.

    1522549331
    captainmeow [sign in to see picture]
    • Rank: General
    • Posts: 607
    • Joined: 18 Sep 2016

    I know this is an old post, but I've been lurking for a long time and held off purchasing with all the recent changes.

    However, I have been eyeing a toy for a while and am considering splurging on it - just wondering if the Happiness Guarantee is as what the FAQ page states, which is an exchange or refund? Or is it just an exchange?
    I wouldn't mind a refund in points, just that I highly doubt I'd be able to make up my mind in 30 days on an alternative if what I order does not pan out as it's likely to be quite pricey.

    Post a reply to this thread

    Please sign in to post messages to the forum.