99p Monday delivery! Hurry ends in ...
  1. Loyalty reward level exclusive offers?

    1518433013
    myrkari [sign in to see picture]
    • Rank: Major General
    • Posts: 106
    • Joined: 16 Jul 2017

    PurringTiger wrote:

    So apparently I'm still not getting the emails depsite being told it had been fixed :(

    Only know because I saw a post mentioning a 25% off email for use over the weekend. Still only getting deal of the day emails. So not a clue what offers I'm missing out on.

    Is there a way that the offers could be linked on our acount under where we see what level we are like the triple points was when it was on? Still has a big risk of us missing it but at least it would be a back-up for those of us still not getting emails properly.

    I too am not getting any emails, despite Customer Care trying to fix it for me last week by re-subscribing me :(

    1518433236
    me me me me [sign in to see picture]
    • Rank: Major General
    • Posts: 149
    • Joined: 10 Mar 2017

    Only thing I've been able to do is access an old level 3 email, clicked then states you've accessed your level 3 perks, but looking on offer links and check out , nothing has been added im now starting to wonder if they're getting rid of the level perks id rather just know.

    1518433377
    Xialos [sign in to see picture]
    • Rank: General
    • Posts: 1022
    • Joined: 14 Dec 2017

    I must say... I feel very lucky that I'm not affected by this bug. I wonder why it's occuring for some people but not others.

    1518439877
    runner123 [sign in to see picture]
    • Rank: Colonel
    • Posts: 10
    • Joined: 2 Sep 2009

    It could be that your email provider is blocking the emails before they even get to your mailbox (inbox or spam). LH should be be able to confirm what their program (dotMailer etc) gives as the reason - hard bounce, soft bounce, isp blacklisted. If it's the latter I suggest setting up a new email address (you could always auto forward everything to you existing address)

    1518439924
    NatandTom [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7158
    • Joined: 6 Jun 2015

    runner123 wrote:

    It could be that your email provider is blocking the emails before they even get to your mailbox (inbox or spam). LH should be be able to confirm what their program (dotMailer etc) gives as the reason - hard bounce, soft bounce, isp blacklisted. If it's the latter I suggest setting up a new email address (you could always auto forward everything to you existing address)

    I thought about that but I still get deal of the day which I believe sends from the same mail address?

    1518735655
    VR [sign in to see picture]
    • Rank: Major General
    • Posts: 443
    • Joined: 11 Jul 2015

    How does LH know your birthday for the birthday email?

    I don't think I put it in my profile but it was yesterday and I didn't get a birthday offer (or a card off my OH for birthday OR Valentine's Day - but that's another story!).

    I get some offers, but not others. I was getting the DOTD email, but they've stopped.

    I'm a bit confused.

    1518766129
    Senator [sign in to see picture]
    • Rank: Colonel
    • Posts: 266
    • Joined: 11 Jun 2017

    The volume of emails I get from Bonney does seem to have declined makerdly in recent times, given how often they lure me into buying, that's not a bad thing from my credit cards point of view, but interesting none the less

    1519045351
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2875
    • Joined: 9 Oct 2014

    VR wrote:

    How does LH know your birthday for the birthday email?

    I get some offers, but not others. I was getting the DOTD email, but they've stopped.

    You need to add it to your account for us to know. To add it log in and scroll to 'Tell us about yourself' under the personal settings. In there is a section to add your birthday :) 

    In regards to not receiving mail, please contact the customer care team so they can look into your mail settings: https://www.lovehoney.co.uk/help/contact-us/

    1519063915
    Troubled Joe [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 327
    • Joined: 19 Jul 2013

    Already spoken to customer care, but still no Level 3 perk emails. Still just receive Deal of the day ones, nothing else. Hope I’m not missing out on anything good after earning the highest perk level. Hmph....

    1519205287
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2875
    • Joined: 9 Oct 2014

    Hello 

    We have two threads that have now become talking about level perks so I will now close this one.

    Please use: 

    https://www.lovehoney.co.uk/community/forums/inside-lovehoney/1617850-lovehoney-rewards/page-6/

    As mentioned before, only Customer care can help in regards to not receiving emails. Please do contact them as they are front line and trained to deal with this.

    As moderators, we do not have the email access they have and can not help in the same way. Sorry 

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