1. Lovehoney Glitches 2018

    1530525310
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 9 Oct 2014
    Howdy all, Apologies for the formatting issues. I have raised this first thing and the team are aware. They are working hard on a fix and as soon as I have more updates, I will let you know. Thank you for your patience.
    1530526264
    K&c30's [sign in to see picture]
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    • Joined: 15 Dec 2017
    Thanks Leanne, do you want us to hold off on reviews for tester itemsuntil the fix is in place? I have saved my review on a document so it's just a case of submittig when ready.
    1530527392
    Lovehoney - Leanne [sign in to see picture]
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    Hey K&c30's, no it is ok continue t review as we can format at at our end before going live :)  Cheers for checking
    1530527531
    K&c30's [sign in to see picture]
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    Thank you. Have a lovely Monday and i hope your recovery is coming along well.

    1530536335
    Cinderella69 [sign in to see picture]
    • Rank: Lieutenant Colonel
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    • Joined: 20 May 2018
    @ Ian Chimp thank you very much for explaining. Like I say it's not a major issue, just somewhat frustrating. At least I'm still able to comment on other forum posts and still be part of the fun! I am also having this issue with formatting. I write out a post neatly and clear and then it just all mushes together and doesn't flow clearly. Unfortunately I'm not very tech savy so if it doesn't show up how I've typed it in clueless as how to try and fix it. I don't even understand the message underneath the text box regarding formatting text haha!
    1530538554
    Lovehoney - Leanne [sign in to see picture]
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    Cinderella: Please email community@lovehoney with the error message if you do get it again. The formatting issue is known to us and we are working on a fix.
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    Cinderella69 [sign in to see picture]
    • Rank: Lieutenant Colonel
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    • Joined: 20 May 2018

    Leanne, Thank you, I will!

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    NatandTom [sign in to see picture]
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    Getting an error message whilst trying to send in a review. The
    message is “Something has gone wrong with our site” - should I just try
    again in an hour or so?

    1530691768
    NatandTom [sign in to see picture]
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    NatandTom wrote: Getting an error message whilst trying to send in a
    review. The message is “Something has gone wrong with our site” -
    should I just try again in an hour or so? Still getting the same
    problem. Only seems to be for this particular item though. Have tried
    sending it via the product page and the write a review link but no luck.

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    Ian Chimp [sign in to see picture]
    • Rank: General
    • Posts: 797
    • Joined: 27 Mar 2018

    I have a feeling you'll have already tried this but sometimes it can be
    easy to forget. Have you tried clearing your browser?

    1530693775
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 9 Oct 2014
    Hey NatandTom, Sorry about that, could you let me know what item it is, please? Obvs if it is a secret one please email me :) 
    1530694913
    NatandTom [sign in to see picture]
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    Yes, cleared browser and tried a different one. No luck! Leanne, It’s
    this one https://www.lovehoney.co.uk/product.cfm?p=40150 - I checked the
    other colour options just in case and they are coming back with the same
    error message for me too. 

    1530696740
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 9 Oct 2014
    That is very odd as all is ok and we are able to receive and submit reviews on those items.  *********************************************************************************************************************  Are you geting a code with that error or simply 'something has gone wrong'? Also, what type of device are you using please?
    1530697420
    LIL_KNOWN69 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1967
    • Joined: 9 Oct 2005

    Is the formatting issue with forum posts as well? Seems when I’m posting
    from my mobile it looks all neat when I’m compiling but once I hit the
    “post your message” button it all looks a bit odd.

    1530697626
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2768
    • Joined: 9 Oct 2014
    Hey Lil_Known, yea we are aware and it has been raised. Sadly no time on a fix but it is being looked into.  ******************************************************************************************************************************* Formatting is broken on reviews and forum, please stll review as we can fix the formatiing our end. The forum, we can not. Sorry!
    1530697707
    NatandTom [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 6 Jun 2015

    How strange! Just getting the ‘something has gone wrong, our tech team
    have been notified’ screen. Have tried on Mac Pro and iPad, both with
    most recent versions of Safari & Chrome. 

    1530697809
    LIL_KNOWN69 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1967
    • Joined: 9 Oct 2005

    Thanks Leanne, sorry I didn’t notice it was posts too in the forum.
    Seems a bit odd for you guys and a lot of work cut out for the
    programming team! Must be the way in which it converts the data from raw
    code text to HTML.

    1530698651
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2768
    • Joined: 9 Oct 2014
    Thanks, NatandTom, I have informed tech and will email you any updates, will be much easier than posting in the forum. 
    1530700348
    Boox [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 255
    • Joined: 8 Sep 2015

    It seems I do still have the write your review on my profile for the
    Elixr body chain.

    1530700437
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2768
    • Joined: 9 Oct 2014
    Hey Boox, yes this is known the item has been discontinued so sadly we can not remove it and a review cannot be submitted. Wea re aware you do not owe the review though. Apologies for the inconvenience. 

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