1. Lovehoney Glitches 2018

    1528498227
    JoJoXxX [sign in to see picture]
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    Heya
    There is no option to add this beauty to my wish list. Wanted to pop it on there till pay day.

    Cheers
    JoJo

    1528498343
    JoJoXxX [sign in to see picture]
    • Rank: General
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    • Joined: 2 Nov 2011

    Heya
    There is no option to add this beauty to my wish list. Wanted to pop it on there till pay day.

    Cheers
    JoJo

    https://www.lovehoney.co.uk/product.cfm?p=39675

    Sorry I forgot the link it's been one of them days lol xx

    1528704332
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 9 Oct 2014

    JoJoXxX wrote:

    Heya
    There is no option to add this beauty to my wish list. Wanted to pop it on there till pay day.

    Cheers
    JoJo

    https://www.lovehoney.co.uk/product.cfm?p=39675

    Sorry I forgot the link it's been one of them days lol xx

    Hello

    Thanks for letting us know but there is a deliberate reason, the item is being discontinued.

    We don't allow discon items to be added due to the amount of feedback we received about them then not disappearing off the wishlist once discontinued fully.

    Apologies, but anything that is due to be stopped won't be able to be added to anyone's' wish list. 

    1528727110
    JoJoXxX [sign in to see picture]
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    • Joined: 2 Nov 2011

    Ahh ok then cheers Leanne :-)

    1529945784
    Sum Sub [sign in to see picture]
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    Just been searching for the wanda toy mount, but get redirected to all wands https://www.lovehoney.co.uk/sex-toys/vibrators/magic-wand-vibrators/ which doesnt incude the wanda - would be super useful if either my search took me to teh wanda mount or the wanda was included in the redirect results

    1530089365
    Ian Chimp [sign in to see picture]
    • Rank: General
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    • Joined: 27 Mar 2018

    I was 'access denied' a couple of times while trying to post on the prezzie thread. I cleared my cache, and logged out and back in, but it still wouldn't let me. It wasn't until I stripped out the quotes from the text that it finally let me post my message.

    Not a new issue I know, but I thought this may be a possible workaround for anyone in a similar situation.

    1530089481
    Lovehoney - Leanne [sign in to see picture]
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    • Joined: 9 Oct 2014

    Ian Chimp wrote:

    I was 'access denied' a couple of times while trying to post on the prezzie thread. I cleared my cache, and logged out and back in, but it still wouldn't let me. It wasn't until I stripped out the quotes from the text that it finally let me post my message.

    Not a new issue I know, but I thought this may be a possible workaround for anyone in a similar situation.

    Heya,

    If you do get this again please copy and paste the error and send it to community@lovehoney.co.uk.

    Unfortunately. without examples, we can not resolve.

    Cheers 

    1530089507
    Lovehoney - Leanne [sign in to see picture]
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    • Joined: 9 Oct 2014

    Lovehoney - Leanne wrote:

    Update on ACCESS DENIED message on the forum and when reviewing:

    Thank you for your patience with this one, as you, may know I have been off, so not been able to get many updates but I have one today.

    It is being looked into, and to help we need you!

    As soon as you get the access denied message pop up, please can you copy and paste the FULL message and email me at community@lovehoney.co.uk

    Please title the email ACCESS DENIED, as we have a short window to check the issues and we can get on it ASAP.

    Thank you all and apologies for the inconvenience caused. 

    1530089544
    Lovehoney - Leanne [sign in to see picture]
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    • Posts: 2768
    • Joined: 9 Oct 2014

    Sum Sub wrote:

    Just been searching for the wanda toy mount, but get redirected to all wands https://www.lovehoney.co.uk/sex-toys/vibrators/magic-wand-vibrators/ which doesnt incude the wanda - would be super useful if either my search took me to teh wanda mount or the wanda was included in the redirect results

    Hello Sum sub,

    Thanks for raising this, I have passed this on.

    Cheers

    1530090547
    Ian Chimp [sign in to see picture]
    • Rank: General
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    • Joined: 27 Mar 2018

    Lovehoney - Leanne wrote:

    Ian Chimp wrote:

    I was 'access denied' a couple of times while trying to post on the prezzie thread. I cleared my cache, and logged out and back in, but it still wouldn't let me. It wasn't until I stripped out the quotes from the text that it finally let me post my message.

    Not a new issue I know, but I thought this may be a possible workaround for anyone in a similar situation.

    Heya,

    If you do get this again please copy and paste the error and send it to community@lovehoney.co.uk.

    Unfortunately. without examples, we can not resolve.

    Cheers

    Sorry, I didn't realise you still wanted them. I was posting more to offer a workaround. If it happens again I'll send an email over.
    1530096450
    LIL_KNOWN69 [sign in to see picture]
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    • Joined: 9 Oct 2005

    Hey Leanne, the Rachel stroker is shown to be £12.50 in the little banner offering 50% off but it’s £17.50 on the page

    https://www.lovehoney.co.uk/product.cfm?p=35414

    🤟

    1530096553
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2768
    • Joined: 9 Oct 2014

    LIL_KNOWN69 wrote:

    Hey Leanne, the Rachel stroker is shown to be £12.50 in the little banner offering 50% off but it’s £17.50 on the page

    https://www.lovehoney.co.uk/product.cfm?p=35414

    🤟

    Heya,

    Thanks for raising this, could you let me know what banner you are referring to?

    Thank you 

    1530096929
    LIL_KNOWN69 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1967
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    Sorry Leanne, should have said that in the original post but it’s at the top of the mobile site for “sex toys for men”

    https://www.lovehoney.co.uk/sex-toys/male-sex-toys/

    Was going to get myself one 😅 but then realised the price difference so wanted to raise it with you.

    1530097147
    Lovehoney - Leanne [sign in to see picture]
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    LIL_KNOWN69 wrote:

    Sorry Leanne, should have said that in the original post but it’s at the top of the mobile site for “sex toys for men”

    https://www.lovehoney.co.uk/sex-toys/male-sex-toys/

    Was going to get myself one 😅 but then realised the price difference so wanted to raise it with you.

    Ah yes, mobile takes longer to update- it is known to the offers team!

    Sadly, the means the offer has been updated. 

    1530097213
    Lovehoney - Leanne [sign in to see picture]
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    Lovehoney - Leanne wrote:

    It looks like the issue might be that customers can have seen products on different pages throughout the day. When we change a price it can take some pages longer than others to update. 

    Sounds like, as Ian Chimp as mentioned, that the mobile site takes longer. 

    Thanks again and I hope this helps clarify a little :) 

    1530097579
    LIL_KNOWN69 [sign in to see picture]
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    Oh that’s fine ha, you snooze you loose! I guess 😂🙈 but the banner does say it’s going to be on offer for another 4 days and 23 hours so it may be worth just letting the team know!

    Thanks Leanne!

    1530196418
    K&c30's [sign in to see picture]
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    Is it a glitch that the 5 new toys added today under the whats new tab are being discontinued?

    An example is https://www.lovehoney.co.uk/product.cfm?p=40101

    1530233413
    Dennice [sign in to see picture]
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    • Joined: 29 Mar 2018

    Also found this in new lingerie being discontinued ?

    https://www.lovehoney.co.uk/product.cfm?p=39196 https://www.lovehoney.co.uk/product.cfm?p=39057 https://www.lovehoney.co.uk/product.cfm?p=39132 https://www.lovehoney.co.uk/product.cfm?p=38968 https://www.lovehoney.co.uk/product.cfm?p=38690 no reviews makes it hard to make decisions especially with materials and fitting new yet being discontinued very confused ?
    1530260352
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2768
    • Joined: 9 Oct 2014

    Dennice wrote:

    Also found this in new lingerie being discontinued ?

    https://www.lovehoney.co.uk/product.cfm?p=39196 https://www.lovehoney.co.uk/product.cfm?p=39057 https://www.lovehoney.co.uk/product.cfm?p=39132 https://www.lovehoney.co.uk/product.cfm?p=38968 https://www.lovehoney.co.uk/product.cfm?p=38690 no reviews makes it hard to make decisions especially with materials and fitting new yet being discontinued very confused ?

    K&c30's wrote:

    Is it a glitch that the 5 new toys added today under the whats new tab are being discontinued?

    An example is https://www.lovehoney.co.uk/product.cfm?p=40101

    Thanks for posting and letting us know.

    This is intentional as there is limited stock.

    The toys will be up on the tester list, but not the lingerie as we have not been given samples to send on these I am afraid. 

    1530260776
    K&c30's [sign in to see picture]
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    Thanks for letting us know Leanne, looking forward to the tongue coming up on the testers list.

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