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  1. Lovehoney Glitches 2018

    1527675653
    Ian Chimp [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1582
    • Joined: 27 Mar 2018

    Ian Chimp wrote:

    The Lovehoney Turquoise Halterneck Mini Dress has been bouncing between either a £5 or a £10 price tag 3 or 4 times a day for the past few days.

    https://www.lovehoney.co.uk/product.cfm?p=36272

    And so has the Maia Roxie Rechargeable 10 Function Lipstick Vibrator, at either £15 or £30

    https://www.lovehoney.co.uk/product.cfm?p=39207

    Not sure if this is deliberate? It seems a bit random.

    It's still doing it. It really is quite unusual.
    1527760075
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2955
    • Joined: 9 Oct 2014

    Lovehoney - Leanne wrote:

    Known issues currently being worked through:

    Logging in issues: Known to customer care. Please try deleting cookies, clearing cache etc. Please also try an incognito window to log in. This seems to be working for most until we have a fix, if there are still issues arising after trying these, please contact customer care.

    Update on this one: There has been a fix put in place, however, if you are still experiencing any issues logging in, please let customer care know. 

    1527760456
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2955
    • Joined: 9 Oct 2014

    Ian Chimp wrote:

    Ian Chimp wrote:

    The Lovehoney Turquoise Halterneck Mini Dress has been bouncing between either a £5 or a £10 price tag 3 or 4 times a day for the past few days.

    https://www.lovehoney.co.uk/product.cfm?p=36272

    And so has the Maia Roxie Rechargeable 10 Function Lipstick Vibrator, at either £15 or £30

    https://www.lovehoney.co.uk/product.cfm?p=39207

    Not sure if this is deliberate? It seems a bit random.

    It's still doing it. It really is quite unusual.

    Hello 

    Thanks for raising this, sorry it was missed. Sounds like our sales team have been amending what is in the sale.

    I will keep an eye on it today, for management purposes it is currently ££5 and £30. 

    Will check again later today.

    Thanks again 

    1527762158
    Ian Chimp [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1582
    • Joined: 27 Mar 2018

    The dress is now £10 again.

    I've been following it for about a week and it yo-yos between the higher and lower prices many times a day.

    1527762675
    K&c30's [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2028
    • Joined: 15 Dec 2017

    Clicking on the deals of the week tab

    https://www.lovehoney.co.uk/deals-of-the-week/

    The dildo is full price

    https://www.lovehoney.co.uk/product.cfm?p=22814

    1527762891
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2955
    • Joined: 9 Oct 2014

    K&c30's wrote:

    Clicking on the deals of the week tab

    https://www.lovehoney.co.uk/deals-of-the-week/

    The dildo is full price

    https://www.lovehoney.co.uk/product.cfm?p=22814

    Hello K&c30's,

    Thanks for letting us know but I can't see that the specific item linked is part of the deal. So as far as I can see it should be full price. 

    Let me know if I have missed anything, could be the codeine clouding my brain! lol 

    1527763301
    Ian Chimp [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1582
    • Joined: 27 Mar 2018

    It was the dildo deal of the week a day ago, but now its been swopped out. The deal of the week summary page doesn't update properly when that happens.

    This happened last week too when a couple of the deals were swopped mid-week.

    Hope this helps

    1527763712
    K&c30's [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2028
    • Joined: 15 Dec 2017

    Hi Leanne,

    Its the third item under the first link which shows off the deals of the week. I would assume everytjing under the deal of the week tab would be discounted so thought this may of been a glitch as its the only full priced item on the page.

    1527763802
    K&c30's [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2028
    • Joined: 15 Dec 2017

    If i go to the dildo section off the main menu it shows the following dildo as the dildo of the week.

    https://www.lovehoney.co.uk/product.cfm?p=410

    1527764047
    Ian Chimp [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1582
    • Joined: 27 Mar 2018

    Ian Chimp wrote:

    It was the dildo deal of the week a day ago, but now its been swopped out. The deal of the week summary page doesn't update properly when that happens.

    This happened last week too when a couple of the deals were swopped mid-week.

    Hope this helps

    Bump...
    1527766401
    Ian Chimp [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1582
    • Joined: 27 Mar 2018

    Lovehoney - Leanne wrote:

    Ian Chimp wrote:

    Ian Chimp wrote:

    The Lovehoney Turquoise Halterneck Mini Dress has been bouncing between either a £5 or a £10 price tag 3 or 4 times a day for the past few days.

    https://www.lovehoney.co.uk/product.cfm?p=36272

    And so has the Maia Roxie Rechargeable 10 Function Lipstick Vibrator, at either £15 or £30

    https://www.lovehoney.co.uk/product.cfm?p=39207

    Not sure if this is deliberate? It seems a bit random.

    It's still doing it. It really is quite unusual.

    Hello

    Thanks for raising this, sorry it was missed. Sounds like our sales team have been amending what is in the sale.

    I will keep an eye on it today, for management purposes it is currently ££5 and £30.

    Will check again later today.

    Thanks again

    Now the lipstick vibrator is £15 again
    1527774584
    Ian Chimp [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1582
    • Joined: 27 Mar 2018

    It's gone back up to £30 again.

    Sorry to spam, but if you haven't had a chance to follow it then at least you have the time codes from these posts to see approximately when it's changing/has changed.

    The dress is currently £10.

    1527775260
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2955
    • Joined: 9 Oct 2014

    Hi Ian Chimp,

    Thanks for this, no need to post anymore will raise to the online trade team.

    In regards to deal of the week, there is a site time delay, always has been so there will be a small discrepancy during the weekly update. If it is far more noticeable at any point please contact our customer care team.

    They are the best people to contact in regards to offer issues as they can resolve with our team a lot sooner. 

    1527775400
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2955
    • Joined: 9 Oct 2014

    K&c30's wrote:

    If i go to the dildo section off the main menu it shows the following dildo as the dildo of the week.

    https://www.lovehoney.co.uk/product.cfm?p=410

    Sorry, I am still confused, as this one is showing as reduced and is also showing correct on deal of the week page. 

    The lifelike lover that was previously posted was not on the page at the time I checked. 

    So it has either been resolved or I am still missing something :/ 

    Can you confirm if it shows as resolved for you too? 

    1527775752
    K&c30's [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2028
    • Joined: 15 Dec 2017

    Hmm nope still showing the lifelike dildo on the deals of the week page (link below) . Maybe it's just a cookie getting a little mixed up on my phone. It's really not an issue for me just thought i would highlight it incase it may be affecting other people..

    https://www.lovehoney.co.uk/deals-of-the-week/

    1527775766
    Ian Chimp [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1582
    • Joined: 27 Mar 2018

    Lovehoney - Leanne wrote:

    K&c30's wrote:

    If i go to the dildo section off the main menu it shows the following dildo as the dildo of the week.

    https://www.lovehoney.co.uk/product.cfm?p=410

    Sorry, I am still confused, as this one is showing as reduced and is also showing correct on deal of the week page.

    The lifelike lover that was previously posted was not on the page at the time I checked.

    So it has either been resolved or I am still missing something :/

    Can you confirm if it shows as resolved for you too?

    It's still showing the lifelike lover one of my page. I think it may take the mobile version of the site longer to update. It took a few days last week. And I'll stop posting about lipstick vibrators now too. 🙂
    1527778311
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2955
    • Joined: 9 Oct 2014

    Thank you for the further information.

    The online trading team has advised:

    It looks like the issue might be that customers can have seen products on different pages throughout the day. When we change a price it can take some pages longer than others to update. 

    Sounds like, as Ian Chimp as mentioned, that the mobile site takes longer. 

    Thanks again and I hope this helps clarify a little :) 

    1527780362
    K&c30's [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2028
    • Joined: 15 Dec 2017

    Thanks for thr update Leanne. Have a lovely day.

    1528193099
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2955
    • Joined: 9 Oct 2014

    Update on ACCESS DENIED message on the forum and when reviewing:

    Thank you for your patience with this one, as you, may know I have been off, so not been able to get many updates but I have one today.

    It is being looked into, and to help we need you!

    As soon as you get the access denied message pop up, please can you copy and paste the FULL message and email me at community@lovehoney.co.uk

    Please title the email ACCESS DENIED, as we have a short window to check the issues and we can get on it ASAP.

    Thank you all and apologies for the inconvenience caused. 

    1528194676
    LadiesMan [sign in to see picture]
    • Rank: Major General
    • Posts: 352
    • Joined: 9 Sep 2008

    Hey Leanne... I've been getting loads of logging in issues, but have put it down to the recaptcha not popping up every time. Especially if I have the browser filling in my login details in advance. Clicking sign in then doesn't invoke recaptcha and I just get my log in denied.

    Not sure if this is related to forums and reviewing issues. But worth investigating perhaps?

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