1. Lovehoney Glitches 2018

    1531309027
    Flamingo747 [sign in to see picture]
    • Rank: Captain
    • Posts: 26
    • Joined: 27 Jun 2018

    Is this the right place to post price glitches? Black bondage rope 5m is coming up as £40 in basket rather than £6.99 :o

    1531309278
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2763
    • Joined: 9 Oct 2014

    Flamingo747 wrote:

    Is this the right place to post price glitches? Black bondage rope 5m is coming up as £40 in basket rather than £6.99 :o

    Hi Flamingo,

    The cost on the page is £40: . Please, can you advise where you are seeing £6.99?

    Many thanks

    1531309454
    LIL_KNOWN69 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1961
    • Joined: 9 Oct 2005

    Hey flaming, you may be getting mixed up with this one https://www.lovehoney.co.uk/product.cfm?p=15779 Another extremely similar one is available for £40

    1531309639
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2763
    • Joined: 9 Oct 2014

    If you could link the product code and a link if possible, that would be perfect.

    Alternatively, you can also contact the customer care team to resolve: https://www.lovehoney.co.uk/help/contact-us/

    Thanks 

    1531315694
    Ian Chimp [sign in to see picture]
    • Rank: General
    • Posts: 796
    • Joined: 27 Mar 2018

    Flamingo747 wrote:

    Is this the right place to post price glitches? Black bondage rope 5m is coming up as £40 in basket rather than £6.99 :o

    I think you caught it just as it was being updated in the sale and they'd updated the wrong field briefly. It's now back to its normal price with 40% off rather than being £40. 🙂 https://www.lovehoney.co.uk/product.cfm?p=35068 Hope that helps. xx
    1531409269
    Lovehoney - Ben [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 42
    • Joined: 8 Apr 2015

    test

    1531412135
    K&c30's [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1658
    • Joined: 15 Dec 2017

    Just found a little work around for the formatting on mobile devices.

    Step 1- write your post and submit.

    Step 2- go to page view in your setting and select "request desktop site"

    Step 3- click update post. And you can add paragraphs.

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    Ian Chimp [sign in to see picture]
    • Rank: General
    • Posts: 796
    • Joined: 27 Mar 2018

    K&c30's wrote:

    Just found a little work around for the formatting on mobile devices.

    Step 1- write your post and submit.

    Step 2- go to page view in your setting and select "request desktop site"

    Step 3- click update post. And you can add paragraphs.

    You can also add formatting manually by using the <> brackets and adding a 'p' in the middle to start a paragraph, and /p to end one. Another useful one is 'strong' and '/strong' to do bold. Sometimes it'll still strip them out the first time, but an edit can allow you to put them in. (if you press 'quote post' you should be able to see the formatting code)

    Update on editing glitch. For me it appears to be links it doesn't like. I know others have had different issues, but that's the common theme of mine.

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    Ian Chimp [sign in to see picture]
    • Rank: General
    • Posts: 796
    • Joined: 27 Mar 2018

    Now it won't let me edit that one. Maybe it's just buggered. Forget I mentioned the editing glitch.

    1531472703
    Jezebella [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 569
    • Joined: 7 Jun 2015

    I can't post on all the forum threads if my message is too long. It says whoops something went wrong, click here to return to the home page. I spit the message in two parts and it posted it fine, I think it's probably right I do go on  a bit too much in my posts, but it would be nice to see a character count if it's cutting you off at a certain point rather than an error message and not knowing why it won't post.

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    Alicia4Ever [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2147
    • Joined: 27 Feb 2010

    I'm getting the site freeze up. I can go straight to other websites and they work fine, come back here and I'm still frozen out. It's only here where I have issues; so I know it's not my browser, unless it's some thing on here that my browser is having intermitant issues with, but not other websites.

    I'm on safari. version 11.1

    1531738196
    1993princess [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 88
    • Joined: 28 Jul 2015

    Access Denied on S. Tester Review link, have emailed you Leanne xx

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    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2763
    • Joined: 9 Oct 2014

    1993princess wrote:

    Access Denied on S. Tester Review link, have emailed you Leanne xx

    Heya, I have not received it sorry.

    Please copy and paste the error and email to community@lovehoney.co.uk.

    Many thanks 

    1531738510
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2763
    • Joined: 9 Oct 2014

    Jezebella wrote:

    I can't post on all the forum threads if my message is too long. It says whoops something went wrong, click here to return to the home page. I spit the message in two parts and it posted it fine, I think it's probably right I do go on  a bit too much in my posts, but it would be nice to see a character count if it's cutting you off at a certain point rather than an error message and not knowing why it won't post.

    Heya, this is part of the formatting issue. 

    We have not directly put a word count on, but the formatting can make the message seem longer. 

    The only workaround, for now, is smaller messages or post twice. sorry 

    1531738577
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2763
    • Joined: 9 Oct 2014

    Alicia4Ever wrote:

    I'm getting the site freeze up. I can go straight to other websites and they work fine, come back here and I'm still frozen out. It's only here where I have issues; so I know it's not my browser, unless it's some thing on here that my browser is having intermitant issues with, but not other websites.

    I'm on safari. version 11.1

    Hey Alicia, please can toy try clearing cache/cookies. See if this helps speeds things up for you?

    We have not had any further issues on this so I am wondering if the clean up may help. 

    Thanks 

    1531739775
    1993princess [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 88
    • Joined: 28 Jul 2015

    Have now sent it to the community email, have added in the access denied reference too x

    1532091687
    Spoonerism [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 308
    • Joined: 16 Jan 2011

    Hi, really weird one -

    I have been unable to log in on both my iPhone (Safari) and computer (Chrome) BUT I can on Firefox.

    This has been happening for a couple of weeks now. I click the sign in button, it flashes "signing in" in grey and then goes back to green "sign in" and that's it! Please advise.

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    LIL_KNOWN69 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1961
    • Joined: 9 Oct 2005

    Hey spoonerism I have the same issue on the forums sometimes when I go to login so I have to click “account” on the menu to the left of the site and login to my account that way First. Also Leanne I don’t know if it’s all still an issue but I have to edit every post as the formatting disappears, using an iPhone and safari for posting messages.

    1532092333
    teacake [sign in to see picture]
    • Rank: General
    • Posts: 812
    • Joined: 24 Oct 2011

    Spoonerism wrote:

    Hi, really weird one -

    I have been unable to log in on both my iPhone (Safari) and computer (Chrome) BUT I can on Firefox.

    This has been happening for a couple of weeks now. I click the sign in button, it flashes "signing in" in grey and then goes back to green "sign in" and that's it! Please advise.

    Same here but only started now.

    1532093954
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2763
    • Joined: 9 Oct 2014

    Hello, 

    I have raised this to the tech team. I am sure they will be in touch as soon as they have any updates on this. 

    Apologies for the inconvenience caused. 

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