1. Lovehoney Glitches 2018

    1514896768
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 9 Oct 2014

    Hello Forum!!!

    We’re reopening our glitches thread for 2018. 

    This thread is replacing the old 'Glitches on Lovehoney 2017' threads.

    This thread should be used to report any bugs, snags or/and glitches you might spot on the Lovehoney websites. Don't forget these can also be reported to Customer Care:

    https://www.lovehoney.co.uk/help/contact-us/

    To make it clear, we're looking for bugs that affect user experience, not improvements to functionality or systems on the site.

    Here are the kinds of things we do, and don’t, want you to report:

    Yes Please

    No Thank You

    404 Errors

    Website improvements

    Caching Issues

    Functionality updates

    Dead Links

    Broken Images

    Missing Pages

    Typos (please report these in the Typo thread)

    Issues at Checkout

    Changes to Layout

    Problems Using the Forum

    Suggestions for New Features

    Problems Uploading Reviews

    Requests for Products (see Pander to Me)

    Problems Uploading Images

    Offers Not Working

    Issues with Lovehoney TV

    Device Issues (mobile/tablet/PC)

    Browser Issues (Firefox/Chrome/Safari)

    Problems with Live Chat

    When reporting an issue, please ensure you include the following information.

    - What the issue is (eg: 404 issue in Your Account)
    - Description of the glitch (Clear and concise explanation of the bug.
    - How did you discover it? (Was there anything in particular needed to create the scenario? Technical jargon is welcome if you know it.)
    - Affected Links (Web addresses of affected pages)
    - Which browser you were using (Chrome, Firefox, Safari etc) and the version if you know it - also helpful
    - What type of device you were using (Windows Desktop, MacBook Air, Tablet, Mobile etc.) - very helpful
    In the case of Android tablets, a useful addition would be the brand and make of the device used. Also, any information about the Operating System would be most welcome.

    Thanks for reporting!!!! 

    1519511095
    Lozz [sign in to see picture]
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    • Joined: 3 Jan 2015

    Hi i am trying to upload a profile photo and have been trying for a while but it always says my photo is too large? I am only trying to upload a photo from my phone i dont know how to make the file smaller so i can upload 🙈

    1519511154
    Lozz [sign in to see picture]
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    By tbe way i am trying to upload from a samsung s7 edge directly onto the edit my profile page

    1519630598
    HpB [sign in to see picture]
    • Rank: Major
    • Posts: 5
    • Joined: 17 Jan 2014

    Offer emails arriving incredibly late.

    Over valentines I received an email at 22:55 with an offer, didn't mention on the email expiry date and I tried to redeem it at 6 in the morning just to have "sorry". This happened again later on with a money off offer expiring at midnight with the email arriving late, except it said midnight.

    There's another forum topic about this issue, it's a little annoying to fill a basket of fun to be let down by an inavailable deal.

    I'm not sure what service your IT guys use (if any) for scheduling these emails to be sent out, but I would recommend using chimpmail to deliver. It's far more reliable at getting emails delivered on-time.

    1519635680
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2866
    • Joined: 9 Oct 2014

    Lozz wrote:

    Hi i am trying to upload a profile photo and have been trying for a while but it always says my photo is too large? I am only trying to upload a photo from my phone i dont know how to make the file smaller so i can upload 🙈

    Hello 

    You will need to resize the image using a resize website or app. Sorry, it is 1mb only that e can allow. 

    1519635730
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2866
    • Joined: 9 Oct 2014

    HpB wrote:

    Offer emails arriving incredibly late.

    Over valentines I received an email at 22:55 with an offer, didn't mention on the email expiry date and I tried to redeem it at 6 in the morning just to have "sorry". This happened again later on with a money off offer expiring at midnight with the email arriving late, except it said midnight.

    There's another forum topic about this issue, it's a little annoying to fill a basket of fun to be let down by an inavailable deal.

    I'm not sure what service your IT guys use (if any) for scheduling these emails to be sent out, but I would recommend using chimpmail to deliver. It's far more reliable at getting emails delivered on-time.

    I am sorry. 

    The email issues are being looked into from the existing thread and we will keep you informed of any progress via that thread. 

    If you feel you are not receiving emails or want to change your sign up please do contact the Customer care team and they will be happy to help. 

    1519643313
    TandG [sign in to see picture]
    • Rank: Brigadier
    • Posts: 95
    • Joined: 6 Dec 2016

    In reference to pictures being too large using your phone. Here is a tip. Send it to your own email address and it will have the option of size to send. Select the smaller size. Then once you’ve sent it to yourself you can save the image from your email account and it will be the new smaller sized image. Then you can upload that picture.

    I hope this helps.

    Kindest Regards

    TandG

    1519686288
    Lozz [sign in to see picture]
    • Rank: Colonel
    • Posts: 96
    • Joined: 3 Jan 2015

    Oh thanks i will try that x

    1525415754
    Ian Chimp [sign in to see picture]
    • Rank: General
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    • Joined: 27 Mar 2018

    When I try and edit a post when using my phone (Honor 9, with Chrome) the text box is incredibly tiny and pretty much unusable.

    1525422472
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 9 Oct 2014

    Ian Chimp wrote:

    When I try and edit a post when using my phone (Honor 9, with Chrome) the text box is incredibly tiny and pretty much unusable.

    Thank you for raising this.

    You shouldn't really be able to edit your own posts, apart from a super small window you are given.

    May I ask what time frame after posting did you try and edit? 

    1525423762
    Ian Chimp [sign in to see picture]
    • Rank: General
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    • Joined: 27 Mar 2018

    Lovehoney - Leanne wrote:

    Ian Chimp wrote:

    When I try and edit a post when using my phone (Honor 9, with Chrome) the text box is incredibly tiny and pretty much unusable.

    Thank you for raising this.

    You shouldn't really be able to edit your own posts, apart from a super small window you are given.

    May I ask what time frame after posting did you try and edit?

    Within the five minute window.
    1525424377
    Lovehoney - Leanne [sign in to see picture]
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    Thanks for the reply. 

    It will be looked into. 

    1525872245
    Lorelei Lee [sign in to see picture]
    • Rank: Lieutenant Colonel
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    • Joined: 31 Jan 2018

    When I am looking for plus size lingerie and filter the results by dress size (size 22), not all items turn up. But when I click on the particular item, it says it's comes in sizes 18-26.

    I have experienced it with this item: https://www.lovehoney.co.uk/product.cfm?p=39986

    I am using a Samsung Galaxy J3.

    1525872621
    Lovehoney - Leanne [sign in to see picture]
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    • Posts: 2866
    • Joined: 9 Oct 2014

    Lorelei Lee wrote:

    When I am looking for plus size lingerie and filter the results by dress size (size 22), not all items turn up. But when I click on the particular item, it says it's comes in sizes 18-26.

    I have experienced it with this item: https://www.lovehoney.co.uk/product.cfm?p=39986

    I am using a Samsung Galaxy J3.

    Hello 

    Thanks for flagging this. I am seeing it under the plus section on both desktop and mobile. 

    Could you try clearing the cache on your phone's browser and trying again? 

    Thanks 

    1525874607
    Lorelei Lee [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 9
    • Joined: 31 Jan 2018

    I have cleared the cache, and it still doesn'the show up. I think it the more recent items. When I filter by dress size 22 and baby dolls & chemises, 44 items are shown. I then filter by newest and this is the first on the list: https://www.lovehoney.co.uk/product.cfm?p=38246

    I am using the Samsung Internet version 6.4.10.5

    It is not a major problem for me, just means I risk falling in love with an item that is not my size :-)

    1525953742
    LR2017 [sign in to see picture]
    • Rank: General
    • Posts: 174
    • Joined: 3 Apr 2017

    Hi

    I want to upload a review for the

    Wild Ride Unisex Strap-On Harness with Bullet Pocket

    but there is no "write your review" Link in this product

    Thanks!

    1525953903
    K&c30's [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1856
    • Joined: 15 Dec 2017

    Hi LR they are aware of this issue, you can use the following link to submit your review.

    https://www.lovehoney.co.uk/community/reviews/write-a-review.html

    1525954477
    LR2017 [sign in to see picture]
    • Rank: General
    • Posts: 174
    • Joined: 3 Apr 2017

    K&c30's wrote:

    Hi LR they are aware of this issue, you can use the following link to submit your review.

    https://www.lovehoney.co.uk/community/reviews/write-a-review.html

    Thanks!

    Review done!

    1525957982
    Covered in bees [sign in to see picture]
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    • Joined: 4 Dec 2011

    I browse the site on my phone (HTC U11 using Chrome).

    Since the product pages were redesigned to make the different information sections expandable, I have had problems several times with the review section; the review section will expand but only part of the reviews are visible before they just cut off. That also means the clickable link to see the next 5 reviews is cut off. It's not on every product but seems to be the case when the reviews are long.

    This product is the most recent I've noticed it with:

    https://www.lovehoney.co.uk/product.cfm?p=36927&reviewpage=1#customer_reviews

    If I expand reviews and order by 'Most Helpful' it only shows one and a half reviews before cutting off. These are both long reviews.

    1525959207
    K&c30's [sign in to see picture]
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    Just had a look at that myself and i get the same thing on both Chrome and on the standard Samsung browser

    Chrome version-66.0.3359.126 both mobile and desktop view.

    Samsung internet version 6.4.10.5

    If that helps any.

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