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  1. Do you problem ordering bulky items?

    1512195729
    4Uonly [sign in to see picture]
    • Rank: Major General
    • Posts: 671
    • Joined: 11 Nov 2016

    Well I have and this is the message in my basket,

    Sorry, we are unable to complete your order due to its size
    Please contact our Customer Care Team who will be able to resolve this for you.

    I contacted live chat and I had the same reply. Did I get it wrongly? Maybe.

    Did ever you encounter this problem?

    1512195863
    LadySpider [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 12 Oct 2017

    morning4U!

    what was the item, my love? xx

    1512199229
    Lovehoney - Paige [sign in to see picture]
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    • Joined: 28 Mar 2014

    Helloooo!

    Yes can you let us know what you had in your basket?

    1512202016
    4Uonly [sign in to see picture]
    • Rank: Major General
    • Posts: 671
    • Joined: 11 Nov 2016

    Hey lovely and good morning, thanks for asking and replying.xxx. Paige, thanks for responding.

    I wanted to buy the robot sex machine and the whipping crop 2 months ago. Think I have removed them from my wish list thinking it's not possible to ship internationally.

    1512211238
    4Uonly [sign in to see picture]
    • Rank: Major General
    • Posts: 671
    • Joined: 11 Nov 2016

    Robo Fuk Unisex Adjustable Sex Machine
    https://www.lovehoney.co.uk/product.cfm?p=32248

    Bondage Boutique Slim Leather Riding Crop
    https://www.lovehoney.co.uk/product.cfm?p=15825

    1512406004
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 9 Oct 2014

    Hi 4Uonly, 

    Did you get an answer from Customer Care on this one? 

    If not, could you let us know where you are trying to ship to as well, please?

    1512625127
    Lovehoney - Paige [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1368
    • Joined: 28 Mar 2014

    4Uonly wrote:

    Hey lovely and good morning, thanks for asking and replying.xxx. Paige, thanks for responding.

    I wanted to buy the robot sex machine and the whipping crop 2 months ago. Think I have removed them from my wish list thinking it's not possible to ship internationally.

    We can get the crop to you if you shop via the Australian site? :)

    Unfortunately we don't stock the Robo Fuk on AU though. To be honest I think you would be better shopping via Australia anyway. Would get to you a lot faster as we use DHL

    1512639222
    4Uonly [sign in to see picture]
    • Rank: Major General
    • Posts: 671
    • Joined: 11 Nov 2016

    Lovehoney - Leanne wrote:

    Hi 4Uonly,

    Did you get an answer from Customer Care on this one?

    If not, could you let us know where you are trying to ship to as well, please?

    Hi Leanne, thanks for responding. I'm from Singapore. Hi Paige, thanks for responding too. Going forward I will put in my order thro the Australia ends. I thought all orders came from UK. Good news from Australia via DHL.
    1512745293
    4Uonly [sign in to see picture]
    • Rank: Major General
    • Posts: 671
    • Joined: 11 Nov 2016

    Oops! I understand that the promo "FREE DELIVERY ON ANYTHING TODAY" at LH (Australia) is not extended to international customers. A shipping fee of A$19+ is mandatory added upon checkout unless the total amount after all the promo discounts is not less than A$50+. Did I understand the situation correctly?

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