1. Offers or lack of?

    1510606673
    Quiet ones are worse! [sign in to see picture]
    • Rank: General
    • Posts: 1371
    • Joined: 24 Jun 2012

    Anyone noticed a lack of LH offers over the last 3-4 weeks? I would get a email every day normally, but it suddenly changed about a month ago seemingly missing out on offers, today and over the last few days we've noticed (wife and I ) that she gets offers and I don't and vice versa like LH are becoming more targeted at offers ? Or is it a Hotmail issue, there was a problem a while ago.
    Just wondering if anyone else has noticed a subtle change?

    1510607487
    Laveila [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2214
    • Joined: 8 Nov 2010

    Did you check your subscriptions that all are still in place? If yes, then not sure what else it could be :-(

    1510607718
    MK7 [sign in to see picture]
    • Rank: General
    • Posts: 463
    • Joined: 21 Sep 2015

    Sometimes email just sends things to a different box. Sometimes it'll go between promotions, spam and main inbox. Snoop around. They might just be going somewhere else. I'm still getting all my emails just fine.

    1510608901
    2Dogs [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 93
    • Joined: 3 Aug 2017

    All offers go to the 'promotions' section for me - and the rate has been steady.

    1510609626
    ophelia-rose [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 252
    • Joined: 1 Aug 2013

    I recently changed my email preferences from no emails to offers emails (but not dotd, I couldn't handle daily emails) and haven't received any so far. Feel like I might be missing out as I saw other people talking about a weekend offer that I hadn't heard about :(

    1510610126
    VR [sign in to see picture]
    • Rank: Major General
    • Posts: 391
    • Joined: 11 Jul 2015

    Mine went missing for a while - I found them in my spam box :-0

    Thankfully, they're back to normal now.

    1510610432
    Quiet ones are worse! [sign in to see picture]
    • Rank: General
    • Posts: 1371
    • Joined: 24 Jun 2012

    MK7 wrote:

    Sometimes email just sends things to a different box. Sometimes it'll go between promotions, spam and main inbox. Snoop around. They might just be going somewhere else. I'm still getting all my emails just fine.

    All LH emails go to my love honey filtered inbox, will check my subscription, just looked the only thing not checked was deal of the day
    1510615773
    Lovehoney - Paige [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1368
    • Joined: 28 Mar 2014

    Hello!

    Can you get in touch with customer care please? :)

    We have recently changed email systems which may be why but we can definitely check for you!

    1510700399
    Quiet ones are worse! [sign in to see picture]
    • Rank: General
    • Posts: 1371
    • Joined: 24 Jun 2012

    Lovehoney - Paige wrote:

    Hello!

    Can you get in touch with customer care please? :)

    We have recently changed email systems which may be why but we can definitely check for you!

    Will do Paige

    1511521913
    I Am Here [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 13
    • Joined: 6 Aug 2013

    I have the same problem. I've contacted support on Monday. I've subscribed to the daily deals as a test. Nothing, not even in the spam folder. I only got a “How did we do? Please review Lovehoney on Trustpilot“ email.

    1511531376
    Quiet ones are worse! [sign in to see picture]
    • Rank: General
    • Posts: 1371
    • Joined: 24 Jun 2012

    Have to say over the last week it's been much better but am still comparing mine with my wife's to see if we get different offers

    1512421973
    I Am Here [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 13
    • Joined: 6 Aug 2013

    Still not working.

    I've contacted support a second time at the beginning of last week and was promised that the problem would be looked at ASAP.

    I'm not sure if I should try it a third time…

    1512449849
    Lovehoney - Paige [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1368
    • Joined: 28 Mar 2014

    Hey all,

    Can you email help@lovehoney.co.uk and put FAO Paige and I will look into it for you all personally!

    1512510334
    DannyB1504 [sign in to see picture]
    • Rank: Major
    • Posts: 41
    • Joined: 19 Nov 2016

    I get the offers so thank you LH as always :-)

    x

    1512531065
    4Uonly [sign in to see picture]
    • Rank: Major General
    • Posts: 671
    • Joined: 11 Nov 2016

    I get the offers in my email all the time. The only problem I have is buy and buy or considering buying them over and over again in my wishlist .. Thanks to LH.

    1516356462
    I Am Here [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 13
    • Joined: 6 Aug 2013

    After another email to support I've received the first newsletter since September yesterday evening.

    1516361507
    LIL_KNOWN69 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1612
    • Joined: 9 Oct 2005

    I tend to get the offers but I have noticed they come from different email addresses so make sure you mark them as “not junk” when you receive them. Usually I receive at least one offer a day which i love but my bank account doesn’t

    1516361881
    Xialos [sign in to see picture]
    • Rank: General
    • Posts: 1036
    • Joined: 14 Dec 2017

    Numerous people have been reporting this recently. Hopefully they'll sort it out soon. Personally, I've been receiving the emails apart from my Level 2 money-off voucher and had to contact customer care to get my code - so check that too just in case.

    1516378450
    Lil_MissNaughty [sign in to see picture]
    • Rank: Major
    • Posts: 141
    • Joined: 24 Jul 2015

    My hubby and I have separate accounts with LH and recently only he's been getting offer emails. It's not a major problem but I hope it goes back to both of us getting offers so that I have the opportunity to buy things too!

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