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  1. Does anyone else find the “I am not a robot” at login a pain?

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    Throbinhood [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1760
    • Joined: 15 May 2016

    Yes it’s frustrating so I always stay logged in on my phone so I don’t get it lol

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    Lu SB [sign in to see picture]
    • Rank: General
    • Posts: 786
    • Joined: 4 Mar 2017

    I thought a bit annoying to start with, but I'm getting used to. If makes things safer why not?

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    Gyrator53 [sign in to see picture]
    • Rank: Major General
    • Posts: 865
    • Joined: 27 Sep 2007

    Terri JJ wrote:

    Anything that protects people gets the thumbs up from me. Ticking a box is not that much of an issue surely ? xx

    I'm all in favour of security and I don't have any issue with just ticking a box but (up until this log in) I have been asked to solve the little puzzle every single time (which I haven't had to do on any other site using reCAPCHA for absolutely ages) and that the solutions are, in many cases, flakey.

    I now have enough practice to be able to say "there is a tiny bit of road-sign in that square but I reckon its small enough they missed it" and get in after a small number of goes. Perhaps the things have been calibrated for people logging on on a phone and not a PC with a massive monitor.

    Since I got in without having to solve a puzzle this time I hope this is the start of a new trend.

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    ash34m [sign in to see picture]
    • Rank: Colonel
    • Posts: 57
    • Joined: 4 Jul 2014

    It is a pain but it secures all our accounts which is nice, the keep me logged in doesn't seem to work anymore

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    RosyCheek [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2724
    • Joined: 11 Apr 2016

    I'm always on my phone so I haven't had it. It is frustrating as it's hard to tell what's a house number and what is a dog. 😁

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    KERMIT [sign in to see picture]
    • Rank: Captain
    • Posts: 117
    • Joined: 6 Jan 2010

    Been ok on iPad

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    Funlover69 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 430
    • Joined: 28 Jan 2017

    Estim wrote:

    Please tick the boxes that have the cute asses in....tick, now that would make it fun...bad robot

    +1 a bit of humour with it would be fun.!!
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    Penny26 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1641
    • Joined: 4 Feb 2015

    Why not just have it at check out when you are buying something ?

    It is even more annoying today I had 2 lots of pictures to tick, ridiculous !

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    Alwaysonmymind [sign in to see picture]
    • Rank: Colonel
    • Posts: 149
    • Joined: 22 Nov 2015

    I keep forgetting to check the box so have to input all my details again. But agree that internet security is a big issue totes understand why LH feel it is needed.

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    BarginHunta [sign in to see picture]
    • Rank: General
    • Posts: 205
    • Joined: 7 Aug 2006

    I'm waiting for the LH tailored version:
    "Please tick all the profile pictures that show images of genitals"
    "Please tick all the forum posts that are breaking the rules"

    #multitasking 😁

    Ps I think the additional security is great, particularly if it keeps out the spam and advert bots that the LH staff otherwise have to waste their time moderating.

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    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2417
    • Joined: 9 Oct 2014

    BarginHunta wrote:

    I'm waiting for the LH tailored version:
    "Please tick all the profile pictures that show images of genitals"
    "Please tick all the forum posts that are breaking the rules"

    #multitasking 😁

    Hahaha! I vote for this 

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    Penny26 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1641
    • Joined: 4 Feb 2015

    4 different pictures today !!!!!?????

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    steve19 [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 9
    • Joined: 17 Sep 2015

    Hi I have been haing problems gaining access to my account everytime I try to access my account. The only way I can access my account is to reset my password and once done I can access the account however if I try again I have to go through the same process and reset password again!

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    NatandTom [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6745
    • Joined: 6 Jun 2015

    steve19 wrote:

    Hi I have been haing problems gaining access to my account everytime I try to access my account. The only way I can access my account is to reset my password and once done I can access the account however if I try again I have to go through the same process and reset password again!

    Speak to live chat - they should be able to help :-)

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    Vanessa8 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2949
    • Joined: 7 Jan 2014

    I am all for this company making it more secure and keeping my confidential customer information just that... confidential, but I am also confused why I have had to the do the photo box thingie multiple times? Anyway I will take that over a data breach any day.

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    Richie1 [sign in to see picture]
    • Rank: Brigadier
    • Posts: 269
    • Joined: 10 Feb 2016

    I hadn't been on the forums for a while, so when I came back, I couldn't get on the site. I didnt realise at first that the photo box was obligatory. It is a pain having to complete it every time you log on...however if it keeps our info confidential then it's well worth it.

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    johnandkatie [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2962
    • Joined: 22 Jun 2014

    total pain lol

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    Purring-Pussy [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3205
    • Joined: 11 Jun 2012

    Ive not come across this yet. On other sites, the captcha only comes up if i mistype my email address or password, not at every login.

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    Pinky2105 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1802
    • Joined: 13 Mar 2017

    Yes it’s a pain and keeps login me out 😢

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    Gyrator53 [sign in to see picture]
    • Rank: Major General
    • Posts: 865
    • Joined: 27 Sep 2007

    Well, I have bought stuff online this week from Amazon, Rapid Electronics, Farnell, CPC, RS Components, DirectPlastics, The MetalStore and PKGreenStore none of which use reCAPTCHA or ever have done.

    I can't believe that companies the size of Amazon or RS Components have lower security needs than LH so can't LH look into the many alternative anti-bot techniques used by other retailers that aren't such a pain as this version of reCAPTCHA?

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