1. Lovehoney Rewards

    1505835896
    AsYouWish! [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1705
    • Joined: 9 Oct 2012

    Does anyone know when to expect the birthday discount email in the new scheme?

    1505836219
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2733
    • Joined: 9 Oct 2014

    AsYouWish! wrote:

    Does anyone know when to expect the birthday discount email in the new scheme?

    As far as I know but Customer Care will be best to confirm this...

    The Birthday email gets sent 7 am on the birthday date. However, please see some email updates happening here: https://www.lovehoney.co.uk/community/forums/inside-lovehoney/182519-deal-of-the-day/page-158/

    Tech has advised the following too:

    Loyalty emails not being sent when they should be - this is a known issue that we're working hard to resolve.

    So if you have not received a Bday email on the morning of your date listed in your account then pop on Live chat :) 

    1505838158
    AsYouWish! [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1705
    • Joined: 9 Oct 2012

    Thanks Leanne. I look forward to it!

    1506120054
    Vixenchel [sign in to see picture]
    • Rank: Colonel
    • Posts: 340
    • Joined: 6 Oct 2011

    How lovely it is to see how this site has progressed. :)

    1514164923
    Valek [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 2
    • Joined: 4 Dec 2017

    Hi, I got to level 2 a few weeks ago, and have recently got to level 3. I haven't received the level 2 money off voucher or the level 3 £20 off a £40+ spend voucher. Can I find them somewhere on the website, or do they come via email?

    1514192169
    Kingo3008 [sign in to see picture]
    • Rank: Captain
    • Posts: 60
    • Joined: 2 May 2013

    ^^^^^^ Same, As Above :)

    1514203194
    Covered in bees [sign in to see picture]
    • Rank: General
    • Posts: 851
    • Joined: 4 Dec 2011

    I had the same thing with not getting the money off vouchers for the levels. I contacted customer care to ask about it, and they said it should come by email. Since it hadn't, they gave me a code directly and showed me where on the site I could go to use it.

    I'm glad I contacted them because it never did come through via email. I'd say it's worth getting in touch if you've not had yours (although maybe not today! Wait until the turkey cools!)

    Hope that helps someone.

    1514211677
    Tiger Dick [sign in to see picture]
    • Rank: General
    • Posts: 1448
    • Joined: 9 Nov 2016

    I used my birthday discount to buy this

    https://www.lovehoney.co.uk/product.cfm?p=39470

    and something to control Mrs TD when I am going to be incapacitated during February following an op I'm due to have, it seems I bought in time as its sold out already! £80+ down to £44 what a bargain

    Who shops on Christmas day lol

    1514229710
    Valek [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 2
    • Joined: 4 Dec 2017

    Covered in bees wrote:

    I had the same thing with not getting the money off vouchers for the levels. I contacted customer care to ask about it, and they said it should come by email. Since it hadn't, they gave me a code directly and showed me where on the site I could go to use it.

    I'm glad I contacted them because it never did come through via email. I'd say it's worth getting in touch if you've not had yours (although maybe not today! Wait until the turkey cools!)

    Hope that helps someone.

    Thanks for the advice :)

    1519114776
    KirstyLee [sign in to see picture]
    • Rank: Brigadier
    • Posts: 299
    • Joined: 13 Feb 2017

    Just had an email (level 3) to say that we now get unlimited free next day delivery, does that mean for every order ? If so that's pretty awesome 🙂

    1519120961
    Couple looking to spice things up [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3487
    • Joined: 22 Jul 2015

    I love the free delivery reward :0)

    1519121203
    Xialos [sign in to see picture]
    • Rank: General
    • Posts: 1036
    • Joined: 14 Dec 2017

    I'm confused about today's Level 3 free delivery reward. Don't we get free next day delivery all the time?

    1519123969
    AmyA [sign in to see picture]
    • Rank: General
    • Posts: 615
    • Joined: 21 Feb 2016

    I got the 7 days of deals email yesterday but nothing today so far apart from the usual deal of day email.

    1519131910
    K&s000 [sign in to see picture]
    • Rank: General
    • Posts: 1571
    • Joined: 19 Aug 2016

    Level 3 perks money off voucher is this a one off or do you receive it monthly if you have spent over the £40 ??

    Still no email about today's 7 days of deals... was it anything good !!

    1519135041
    Xialos [sign in to see picture]
    • Rank: General
    • Posts: 1036
    • Joined: 14 Dec 2017

    K&s000 wrote:

    Level 3 perks money off voucher is this a one off or do you receive it monthly if you have spent over the £40 ??

    Still no email about today's 7 days of deals... was it anything good !!

    The voucher is a one-off.

    Today's email reward was free next day delivery.

    1519135370
    myrkari [sign in to see picture]
    • Rank: Brigadier
    • Posts: 116
    • Joined: 16 Jul 2017

    Still not getting them :( it's a shame for LH as I bet I would be lured into extra purchases (like I used to!) if I was getting them. Probably good for my wallet though!

    1519135681
    VR [sign in to see picture]
    • Rank: Major General
    • Posts: 391
    • Joined: 11 Jul 2015

    What's the birthday discount? I didn't get mine, but don't know whether to ask as I have another code that has to be used within a few weeks.

    I'm getting some emails, but not others. Updated my settings many times - maybe that's why I keep having them sent randomly. I'm frying the LH system!!

    1519135690
    K&s000 [sign in to see picture]
    • Rank: General
    • Posts: 1571
    • Joined: 19 Aug 2016

    thanks Xialos

    bugger all ready spent that one !!

    1519137380
    K&c30's [sign in to see picture]
    • Rank: General
    • Posts: 884
    • Joined: 15 Dec 2017

    VR wrote:

    What's the birthday discount? I didn't get mine, but don't know whether to ask as I have another code that has to be used within a few weeks.

    I'm getting some emails, but not others. Updated my settings many times - maybe that's why I keep having them sent randomly. I'm frying the LH system!!

    Mine was 30% off in January
    1519161149
    Lu SB [sign in to see picture]
    • Rank: General
    • Posts: 1046
    • Joined: 4 Mar 2017

    K&c30's wrote:

    VR wrote:

    What's the birthday discount? I didn't get mine, but don't know whether to ask as I have another code that has to be used within a few weeks.

    I'm getting some emails, but not others. Updated my settings many times - maybe that's why I keep having them sent randomly. I'm frying the LH system!!

    Mine was 30% off in January

    I didn't get the birthday one, but as it was in December I wasn't too bothered because I got several offers and end up spending a lot and getting very good deals.

    I'm wondering about the 30% off aniversary. Is that on aniversary of our LH account? This one I'm certainly gonna keep an eye for, 30% makes a massive difference specially because I've been dying to get a vibe and at around £90.00, 30% off makes a massive difference.

    Happy about the free delivery one as well

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