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  1. Lovehoney Rewards

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    AsYouWish! [sign in to see picture]
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    Does anyone know when to expect the birthday discount email in the new scheme?

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    Lovehoney - Leanne [sign in to see picture]
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    AsYouWish! wrote:

    Does anyone know when to expect the birthday discount email in the new scheme?

    As far as I know but Customer Care will be best to confirm this...

    The Birthday email gets sent 7 am on the birthday date. However, please see some email updates happening here: https://www.lovehoney.co.uk/community/forums/inside-lovehoney/182519-deal-of-the-day/page-158/

    Tech has advised the following too:

    Loyalty emails not being sent when they should be - this is a known issue that we're working hard to resolve.

    So if you have not received a Bday email on the morning of your date listed in your account then pop on Live chat :) 

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    AsYouWish! [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 9 Oct 2012

    Thanks Leanne. I look forward to it!

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    Vixenchel [sign in to see picture]
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    • Posts: 259
    • Joined: 6 Oct 2011

    How lovely it is to see how this site has progressed. :)

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