£4.99 Sunday delivery! Hurry ends in ...
  1. Lovehoney Rewards

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    AmyA [sign in to see picture]
    • Rank: General
    • Posts: 533
    • Joined: 21 Feb 2016

    Yeah I got this too, one runs till the 18th but the first one received is still valid until end of March.

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    K&c30's [sign in to see picture]
    • Rank: Major General
    • Posts: 546
    • Joined: 15 Dec 2017

    If its not a level 3 perk but a treat for everyone with an account i imagine it will be useful to someone. Or those that have accidently deleted the level 3 perk.

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    AmyA [sign in to see picture]
    • Rank: General
    • Posts: 533
    • Joined: 21 Feb 2016

    The first one (ending end of March) says level 3 perk in the subject but not the email, the most recent (ending 18th) says level 3 perk in the email but not the subject, so who knows who’s getting them!

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    K&s000 [sign in to see picture]
    • Rank: General
    • Posts: 1488
    • Joined: 19 Aug 2016

    This week all my emails are saying level 2 perks ( I am level 3 ) .... anyone else had this

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    Xialos [sign in to see picture]
    • Rank: General
    • Posts: 1022
    • Joined: 14 Dec 2017

    Yeah, I also received another £20 off £40 voucher.

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    Tazzy84red [sign in to see picture]
    • Rank: General
    • Posts: 809
    • Joined: 18 Aug 2017

    I received a thanks for opening an account £20 off £40 yesterday and got another level 3 20 off 40 the day before

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    K&c30's [sign in to see picture]
    • Rank: Major General
    • Posts: 546
    • Joined: 15 Dec 2017

    Just had an email through with 25% off everything until midnight on the 22nd. Level 3 here. May be level specific.

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    missXXXcherry [sign in to see picture]
    • Rank: Major
    • Posts: 13
    • Joined: 27 Feb 2018

    These offers are too tempting! Just placed another order to get my free wand...cant wait. so more sexy lingerie on its way. My fella is gonna end up having a heart attack at this rate, doesn't know whats hit him since I joined this site! Haha. Got another fiver off so only cost me 19.50 for some crotchless lacy knickers, a satin robe...my free wand and delivery in that price too! Think i need to opt out of the emails as I cant help myself, he he he x

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    K&c30's [sign in to see picture]
    • Rank: Major General
    • Posts: 546
    • Joined: 15 Dec 2017

    missXXXcherry wrote:

    These offers are too tempting! Just placed another order to get my free wand...cant wait. so more sexy lingerie on its way. My fella is gonna end up having a heart attack at this rate, doesn't know whats hit him since I joined this site! Haha. Got another fiver off so only cost me 19.50 for some crotchless lacy knickers, a satin robe...my free wand and delivery in that price too! Think i need to opt out of the emails as I cant help myself, he he he x

    Theres a free wand offer? Must resist temptation!!!
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    PurringTiger [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 743
    • Joined: 22 Jun 2012

    Can you link the free wand offer page at all?
    Not getting emails again it seems :(
    Thought it was fixed after getting the £20 off £40 spend level 3 reward but not had any others.

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    myrkari [sign in to see picture]
    • Rank: Brigadier
    • Posts: 119
    • Joined: 16 Jul 2017

    I'm only getting some of them through too still, it seems :(

    Did get a couple of £20 off £40s that I took advantage of though!

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    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2690
    • Joined: 9 Oct 2014

    Just a reminder that the offer emails received can depend on the level you are at, purchase history and email sign up.

    If you are unsure what level or sign up you are on, do check with Customer Care. They will be able to confirm these details for you. 

    Not all emails are customer wide as after a ton of feedback we received, emails are more tailored (still a few teething problems from what I understand). 

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    Troubled Joe [sign in to see picture]
    • Rank: General
    • Posts: 333
    • Joined: 19 Jul 2013

    Lovehoney - Leanne wrote:

    Just a reminder that the offer emails received can depend on the level you are at, purchase history and email sign up.

    If you are unsure what level or sign up you are on, do check with Customer Care. They will be able to confirm these details for you.

    Not all emails are customer wide as after a ton of feedback we received, emails are more tailored (still a few teething problems from what I understand).

    Teething problems seems an understatement. I’ve not had anything but DOTD emails for ages, despite going through customer care twice. Not sure what Level 3 treats I’ve missed, but it seems almost pointless contacting C.C. again while the email problems continue

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    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2690
    • Joined: 9 Oct 2014

    I am sorry you feel that way TJ :( 

    Unfortunately, I am very limited in what I can do via the forum but I shall pass on your grievances to the team. 

    If you do wish to know what emails you should be getting then we have a guideline here:

    https://www.lovehoney.co.uk/help/lovehoney-loyalty-scheme/

    So Level 3, for yourself it will be:

    Free next day delivery

    A one-off voucher of £20 off when spending £40.

    Birthday Discount at 30% ( this should arrive a week before, I believe) 

    Anniversary Discount at 30% (also a week before, as I  understand)

    Exclusive offers 

    If you have yet to receive any of these please do speak with the customer care team to have the offer issued to you or check if they have been issued to you and not got through. 

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    Xialos [sign in to see picture]
    • Rank: General
    • Posts: 1022
    • Joined: 14 Dec 2017

    Has anyone else been receiving emails for the wrong level? I've been receiving Level 2 emails even though I'm Level 3. My pre-birthday discount popped up in my inbox a few days ago and was 25% off rather than 30%.

    Also haven't received any free toy offers for a while.

    I know what you mean @Troubled Joe. I've contacted customer care multiple times regarding this issue and it never really seems to improve. I'll contact them again, though.

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    K&c30's [sign in to see picture]
    • Rank: Major General
    • Posts: 546
    • Joined: 15 Dec 2017

    Has anyone recieved their level 3 rewards email as yet this month?

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    Xialos [sign in to see picture]
    • Rank: General
    • Posts: 1022
    • Joined: 14 Dec 2017

    K&c30's wrote:

    Has anyone recieved their level 3 rewards email as yet this month?

    Not me.

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    AmyA [sign in to see picture]
    • Rank: General
    • Posts: 533
    • Joined: 21 Feb 2016

    I was looking for this thread, I haven't had anything yet either.

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    Lu SB [sign in to see picture]
    • Rank: General
    • Posts: 1020
    • Joined: 4 Mar 2017

    Level 3 here and I've just got an e-mail with 20 off when spending 50. It's valid just today (Thursday) up to midnight.

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    AmyA [sign in to see picture]
    • Rank: General
    • Posts: 533
    • Joined: 21 Feb 2016

    Lu SB wrote:

    Level 3 here and I've just got an e-mail with 20 off when spending 50. It's valid just today (Thursday) up to midnight.

    Nothing here🙁

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