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  1. In Praise of Lovehoney

    1501369865
    Ant Loves Giving [sign in to see picture]
    • Rank: Captain
    • Posts: 10
    • Joined: 22 Jun 2010

    Hi

    I'm not sure that this is the correct place to post this, Please advise and I'll move it if necessary.

    I've always been a great fan of Lovehoney but today they surpassed even my high opinion of them.

    A few of days ago I ordered a vibrating cock ring. As usual, the item arrived quickly and I opened it with all the enthusiasm of a kid on Christmas morning. On this occasion though there was a problem. The bullet wouldn't work !! I replaced the batteries with the spares provided. Still no good. I went into town to get more batteries but on my return still no joy. It was at this point I realised it must actually be a faulty bullet. That afternoon (yesterday) I emailed Lovehoney telling them of my issue. They immediately emailed me back and offered to send me a new cock ring that afternoon. That was impressive enough but when I got up this morning and discovered my new cock ring on my doormat I was astonished. They had not only sent it as soon as they heard of the problem but had sent it next day delivery !

    Thank you Lovehoney, you really are the best xx

    1501390308
    Robin3411 [sign in to see picture]
    • Rank: Captain
    • Posts: 31
    • Joined: 19 May 2017

    wow, nice to know they do service like this. however, i am lucky that all my little toys worked when i got them. i assume the new play toy of yours worked. :)

    what did you get btw, thinking of getting the b/f of mine something, but just don't know what to get, yet. he's new to the toys

    1501399583
    SquirtyPanda [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1734
    • Joined: 18 Oct 2015

    That is exceptional customer service! Service like no other. Glad it got resolved quickly for you!

    🐼

    1501400093
    bondagegod [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7811
    • Joined: 2 Feb 2015

    Fantastic service again from lovehoney. I'm
    Glad the issue got sorted for you and you had an replacement item quickly.

    Here is another thread running about praising customer care.

    https://www.lovehoney.co.uk/community/forums/inside-lovehoney/553892-praise-for-lovehoney-customer-care/page-8/

    1501576186
    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2157
    • Joined: 30 Nov 2012

    Ahh this is wonderful news! I'm so pleased we were able to get a new, working cock ring out to you so quickly!

    Enjoy - and thanks for the lovely feedback :) 

    1501577316
    Couple looking to spice things up [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3387
    • Joined: 22 Jul 2015

    Good news. I've never experienced a company as good as Lovehoney! Their customer service is something else. Xx

    1501582580
    Pinky2105 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1684
    • Joined: 13 Mar 2017

    Couple looking to spice things up wrote:

    Good news. I've never experienced a company as good as Lovehoney! Their customer service is something else. Xx

    100% agree with you ! Lovehoneys customer service is fantastic x

    1501584016
    Onlyones [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2731
    • Joined: 6 Jul 2009

    The fact that Lovehoney as a company are still growing and still able to offer unequalled customer service should make other online retailers take note,you can offer great customer care and still have a viable business.Well done Lovehoney.

    1501588225
    KirstyLee [sign in to see picture]
    • Rank: Brigadier
    • Posts: 194
    • Joined: 13 Feb 2017

    One of the main reasons I shop at Lovehoney is because of their amazing customer service :)
    It’s definitely not a one off, they are always exceptionally helpful !

    1501688053
    Mr&MrsA75 [sign in to see picture]
    • Rank: General
    • Posts: 232
    • Joined: 14 Jan 2012

    I've always said I wish Lovehoney sold absolutely everything because their customer service is excellent! I've never known another company to be as on the ball as Lovehoney. Prices are great, special offers are awesome, delivery costs/speeds are brilliant.....I literally cannot fault them on anything

    1501689737
    Alwaysonmymind [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 134
    • Joined: 22 Nov 2015

    best company i have dealt with by far. not only do i love there products but i have joined an online community and made alot of friends.

    I feel like LH care alot about there customers and treat us like where on there journey with them all the way.

    The people here are so helpful and kind and its amazing how they keep upto date and work around the clock to make our experience as pleasurable as possisble ( excuse the pun)

    The forum is a great place to open up, have fun or find advice and i look forward to logining in everyday.

    I cant wait to see how LH grows in the coming years as there is so much potential for the company to venture into.

    1501965418
    Ant Loves Giving [sign in to see picture]
    • Rank: Captain
    • Posts: 10
    • Joined: 22 Jun 2010

    Robin3411 wrote:

    wow, nice to know they do service like this. however, i am lucky that all my little toys worked when i got them. i assume the new play toy of yours worked. :)

    what did you get btw, thinking of getting the b/f of mine something, but just don't know what to get, yet. he's new to the toys

    Hi, it was the Lovehoney Mega Boost Vibrating Adjustable Cock Ring.

    It works well for both parties ;)

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