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  1. Oh points

    1497787238
    Lynseydee76 [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 11
    • Joined: 24 Nov 2015

    I've just placed an order and thought I already had oh points but it said 0 when I put my order through. Do they only last a certain amount of time?

    Thanks

    1497790100
    kelly_michelle [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 116
    • Joined: 15 Apr 2008

    Yes they expire after 12 months from your last purchase essentially.

    Also the minimum number you can spend is 500 points so if you had less then it may show as zero

    1497793239
    NatandTom [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6528
    • Joined: 6 Jun 2015

    If there's been no activity on your account purchase wise for twelve months, then they'll disappear.

    You'll get the Oh! points from this order once it's despatched though ready for next time :-)

    1497803228
    Bearjamin [sign in to see picture]
    • Rank: Colonel
    • Posts: 49
    • Joined: 15 Jun 2016

    I best keep ordering stuff then to keep my OH! points! Not that that's a bad thing 😉

    1497817703
    MrsND [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 93
    • Joined: 6 Feb 2017

    This is good to know! I didnt realise they disappear after months of not ordering....not that it seems likely at the min. I make an order every month.
    Saving my OH points for something more expensive toy wise 😊

    1497821279
    Wight*goddess [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 196
    • Joined: 29 Jan 2017

    Oh no! (See what i did there...), is that 12 months from last order or from when they were earned?

    1497821469
    everydayisaschoolday [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 10
    • Joined: 27 Dec 2015

    Same thing happened me i used the Live chat and a nice guy i think it was Stephen reapplied them to my account took about two minutes.

    1497963746
    Robin3411 [sign in to see picture]
    • Rank: Captain
    • Posts: 31
    • Joined: 19 May 2017

    I noticed that when i am here on this part of the sites.... (lovehoney.co.uk) that my points don't show here..... but if i log in to the lovehoney.com site, my points show there. I am assumeing its because I order from the us.

    Hope this makes sence to some :)

    1497964267
    mysteron [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7159
    • Joined: 7 Jan 2014

    I lost mine becasue they expired.

    1498053997
    Lynseydee76 [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 11
    • Joined: 24 Nov 2015

    Didn't realise they expired after 12 month. I had 430 points as well. Can't always justify buying something on a regular basis even though I probably would if I could afford it lol

    1498057170
    mysteron [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7159
    • Joined: 7 Jan 2014

    Lynseydee76 wrote:

    Didn't realise they expired after 12 month. I had 430 points as well. Can't always justify buying something on a regular basis even though I probably would if I could afford it lol

    I do empathise as I lost 4350 points. Not had time to put an order in as such due to sickness in the family and therefore didnt keep my eye on the ball so to speak .

    1498057503
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2295
    • Joined: 9 Oct 2014

    everydayisaschoolday wrote:

    Same thing happened me i used the Live chat and a nice guy i think it was Stephen reapplied them to my account took about two minutes.

    Yes, Live Chat is best to talk to in regards to this query - You never know what they may be able to do for you over in Customer Care to help. 

    If you need any further details on the Oh! Points you can locate that here:

    https://www.lovehoney.co.uk/help/lovehoney-loyalty-scheme/

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