1. Returns policy with discount code

    katalu [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 1
    • Joined: 31 May 2017

    I found a 25% off £200+ spend discount and want to buy a few things. If I end up returning one of the items (costumes) that doesn't fit, and it takes my total under £200 how would the refund be calculated? Do I then need to return everything and use a smaller spend discount to reorder? TIA!

    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3049
    • Joined: 9 Oct 2014

    Hi katalu.

    You can return for an exchange and as long as this takes you over the £200 spend for the offer that will still stand :) 

    Pop on Live Chat and have a little discussion with Customer care, they can take a look at the offer and advise accordingly :)


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