• Lost delivery

    1495030226
    Never played with toys [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 21
    • Joined: 2 May 2017

    I have been in all day waiting for my delivery I got a email to say that it had been delivered to my home address. It hadn't so I ask a few neighbors and they have say no they don't have it. They didn't put a card through the door or anything so where is my delivery.😢

    1495030821
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1965
    • Joined: 9 Oct 2014

    Oh no so sorry, I see you have been in contact with Customer care. 

    They will get this resolved for you with Royal mail. 

    Once again my sincere apologies. 

    1495031143
    Never played with toys [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 21
    • Joined: 2 May 2017

    Just little worried as who has my husband surprise.😳😳

    1495031221
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1965
    • Joined: 9 Oct 2014

    I can understand the worry but please be assured our fab customer care team will be in touch as soon as they have any news from Royal mail. 

    We will ensure it is resolved one way or another. 

    1495031423
    Never played with toys [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 21
    • Joined: 2 May 2017

    Thank u very much.

    1495031943
    Couple looking to spice things up [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3171
    • Joined: 22 Jul 2015

    Oh No! This happened to me but it turned up the next day. Im sure Lovehoney's famous customer service will strike again and resolve all that they can.

    1495033594
    bondagegod [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7245
    • Joined: 2 Feb 2015

    I hope your parcel does turn up. Lovehoney customer care will do everything to get the issue sorted.

    1495034066
    NatandTom [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6074
    • Joined: 6 Jun 2015

    Sometimes they mark it as delivered whilst they are still on their round. It's happened to me a few times and it's always turned up later that day or first thing the next :)

    1495106307
    Young and fun95 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2505
    • Joined: 6 Jun 2014

    I had this happen with a parcel from elsewhere. He'd delivered it to the same number on the side street!

    1495110582
    Never played with toys [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 21
    • Joined: 2 May 2017

    I have just spoken to my postman and he said he didn't even have a delivery for me yesterday.

    1495642625
    Never played with toys [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 21
    • Joined: 2 May 2017

    Thank u very much for resenting my order I received it with in 2 days and now a very happy girl.😜

    1495642927
    NatandTom [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6074
    • Joined: 6 Jun 2015

    Never played with toys wrote:

    Thank u very much for resenting my order I received it with in 2 days and now a very happy girl.😜

    Yay! Good news 😀

    1495643616
    bondagegod [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7245
    • Joined: 2 Feb 2015

    Fantastic glad you have got your order now.

    1495643662
    Heidi920 [sign in to see picture]
    • Rank: General
    • Posts: 832
    • Joined: 17 May 2011

    Enjoy your order, glad it was all sorted for you

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