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  1. No free shipping with Anniversary offer

    1492731553
    2girls1dildo [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 2
    • Joined: 16 Jul 2015

    Soooo when activating the 25% discount for the anniversary of Lovehoney, the free shipping suddenly disappears, asking 20 euros for DHL shipping...

    Bug or intended behavior ? Having a discount is useless if I have to pay the discounted amount for shipping.

    1492761865
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2180
    • Joined: 9 Oct 2014

    Hi There,

    The discounts codes apply to the products only I am afraid so if you chose to use a code to discount the products and it takes you below the required free spend it will add a postal charge. 

    Have a chat to Live Chat about or shipping costs to clarify https://www.lovehoney.co.uk/help/contact-us/.

    Apologies for the confusion caused with this. 

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