• Oh! Points

    1491247288
    Joshimitsu [sign in to see picture]
    • Rank: Major
    • Posts: 17
    • Joined: 31 Oct 2016

    I had more than one browser tab open on my phone as I was using the forum whilst making a purchase. It seems that because of this I wasn't credited any Oh! points towards my transaction. But, it would be easily identifiable to my account due to the email address I used. Would I be able to retrieve any points that would have been earned or is this a lost cause?

    Thanks.

    1491248618
    delilahxx [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 5524
    • Joined: 12 Mar 2013

    If you contact live chat they'll be able to add the points for you 😊

    1491250476
    lovingnewtoys [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 4321
    • Joined: 16 Jan 2016

    A chat with CC normally fixes any issues xxx

    1491252262
    bondagegod [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7227
    • Joined: 2 Feb 2015

    Best to contact live chat and the issue will be sorted for you.

    1491290934
    NatandTom [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6053
    • Joined: 6 Jun 2015

    I don't think multiple open tabs matters, it's never been an issue for me. If the order hasn't been dispatched yet, that will be why no points have been added. It it has been dispatched, I'd give it a couple hours to update and if nothing appears pop over to live chat

    1491294236
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1956
    • Joined: 9 Oct 2014

    Hello 

    I have checked your account and the orders placed against the email address linked to your account are showing. If you have used another email address for a recent order our system is not clever enough to know the name is the same and there for we need you to contact Livechat. 

    To make sure all orders show in firture ensure you are logged in using your account email address before placing your order and upon dispatch the oh points will add smiley

    Post a reply to this thread

    Please sign in to post messages to the forum.