• Lovehoney Glitches 2017

    1496435543
    NatandTom [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 5892
    • Joined: 6 Jun 2015

    Sxleksaker wrote:

    +1 Nat, I'm also experiencing this. Your profile takes ages to load 😮

    I know! It's been frustrating to have to wait 30+ seconds every time I wanna check something :(

    1497429624
    Tallish Darkish & Average [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1619
    • Joined: 24 Oct 2012

    Not sure if this has been addressed before and, by my reckoning this is the best place to raise this.

    In the current 3 for £10 deal at the bottom of the page are several items costing more than £10 each, candles, mini dresses, body stockings etc. Just making sure this is correct!

    1497866333
    Lovehoney - JLo [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 45
    • Joined: 30 Jun 2015

    Tallish Darkish & Average wrote:

    Not sure if this has been addressed before and, by my reckoning this is the best place to raise this.

    In the current 3 for £10 deal at the bottom of the page are several items costing more than £10 each, candles, mini dresses, body stockings etc. Just making sure this is correct!

    Hello Tallish Darkish & Average:

    It may seem as a mistake but not all products needs to be under 10£ to be part of this special offer. The 3 for 10£ offer will be applied once you have the products on basket and navigate to check out. 

    Try it out! smiley

    Thanks for reporting what it looked like an issue, luckily this time it wasn't!   yes

    1498004631
    lovingnewtoys [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 4148
    • Joined: 16 Jan 2016

    https://www.lovehoney.co.uk/product.cfm?p=37956

    This item says there is a review, but when I scroll down there is no review showing

    Xx

    1498006437
    Arronw [sign in to see picture]
    • Rank: Captain
    • Posts: 12
    • Joined: 17 May 2017

    Hi there I have been experiencing issues with putting up a profile picture everytime I try it says that the image is to big but it's just a normal photo?

    Thanks

    1498057583
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1870
    • Joined: 9 Oct 2014

    Arronw wrote:

    Hi there I have been experiencing issues with putting up a profile picture everytime I try it says that the image is to big but it's just a normal photo?

    Thanks

    Hi there, 

    Please make sure it is less than 1MB in size as this can cause an issue when uploading.

    1498057619
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1870
    • Joined: 9 Oct 2014

    lovingnewtoys wrote:

    https://www.lovehoney.co.uk/product.cfm?p=37956

    This item says there is a review, but when I scroll down there is no review showing

    Xx

    Thank you. This is known to us. 

    I am waiting a review on the headset and that shall resolve it once in :) 

    1498057686
    Lovehoney - JLo [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 45
    • Joined: 30 Jun 2015

    lovingnewtoys wrote:

    https://www.lovehoney.co.uk/product.cfm?p=37956

    This item says there is a review, but when I scroll down there is no review showing

    Xx

    Hello lovingnewtoys: 

    Good spot! we captured this recently it shoudl be fixed soon.

    Thanks for letting us know yes

    1498210244
    Couple looking to spice things up [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3099
    • Joined: 22 Jul 2015

    https://www.lovehoney.co.uk/product.cfm?p=38094#customer_reviews Says there's a review but I can't see one.

    1498210317
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1870
    • Joined: 9 Oct 2014

    Couple looking to spice things up wrote:

    https://www.lovehoney.co.uk/product.cfm?p=38094#customer_reviews Says there's a review but I can't see one.

    Thank you. This is known to us. I shall call it Ghost reviews  👻👻👻

    I am waiting a review on the item and that shall resolve it once in :) 

    1498210426
    NatandTom [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 5892
    • Joined: 6 Jun 2015

    This https://www.lovehoney.co.uk/product.cfm?p=37194 says it has two reviews but there are three?

    1498210603
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1870
    • Joined: 9 Oct 2014

    Time for a little update as there are a few gremlins lurking about...

    Here are some known issues that are being looked into:

    Profile load delays: Has been raised, we are looking at ways t make the site faster so testing has been affecting this. Please bear with us.

    Ghost reviews: A product shows a star rating but no review or the wrong number of reviews. This has been raised and is being looked into. As soon as a review is submitted it resolves it but in the meantime, we are looking at why it a rating is issued with no review. Will update once resolved. 

    Please do not re-raise these issues we are aware and our tech team will work on these as soon as they can.

    Thank you all for your paitence heart

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