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  1. Lovehoney Glitches 2017

    1491565533
    Pinky2105 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1562
    • Joined: 13 Mar 2017

    Hi, I did a review this morning for https://www.lovehoney.co.uk/product.cfm?p=35809 and it is not showing on my account as pending! I was wondering if you can see if you have received or if I have to resubmit it. Thanks x

    1491568461
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2167
    • Joined: 9 Oct 2014

    Pinky2105 wrote:

    Hi, I did a review this morning for https://www.lovehoney.co.uk/product.cfm?p=35809 and it is not showing on my account as pending! I was wondering if you can see if you have received or if I have to resubmit it. Thanks x

    Hello 

    We have 3 pending reviews for you inc the one above.

    Give it 24 - 48 hours to show on the product page. You will also get a confirmation email. 

    The profile issue is known to us and is being worked on and investigated with our tech team. If you ever want to check if a review is pending just pop onto Live Chat for a quick answer :) 

    1491569347
    Pinky2105 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1562
    • Joined: 13 Mar 2017

    Lovehoney - Leanne wrote:

    Pinky2105 wrote:

    Hi, I did a review this morning for https://www.lovehoney.co.uk/product.cfm?p=35809 and it is not showing on my account as pending! I was wondering if you can see if you have received or if I have to resubmit it. Thanks x

    Hello

    We have 3 pending reviews for you inc the one above.

    Give it 24 - 48 hours to show on the product page. You will also get a confirmation email.

    The profile issue is known to us and is being worked on and investigated with our tech team. If you ever want to check if a review is pending just pop onto Live Chat for a quick answer :)

    Awwww.... thank you for getting back to me ! When I could not see them on my account I panicked and thought I was going to have to do them again! Thanks again xxx 😊

    1491604309
    Vanessa8 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2851
    • Joined: 7 Jan 2014

    Leanne - I am confused on the member photo page it still talks about winning 100 pounds for uploading photos to the website? I thought MOTM went away in December so I had stopped uploading myself wearing lingerie form Lovehoney. Is there still and incentive / contest if you upload photos or is it just for fun?

    1491907859
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2167
    • Joined: 9 Oct 2014

    Hey Vanessa 

    The competition is 100% over, this was pushed from the top to end it when we did. I have raised for the blurb and graphic to be changed but it has not been a high priority, as other areas of the site have needed updates. It's been one thing after the other. Xmas- Valentine's - Lovehoney's Birthday. 

    I am assured it is on the radar and will be done as soon as it can be.  It will involve someone trawling through to remove all mentions throughout the whole site ( a pretty big job )  As I am not words or graphics it is not something I can do sadly.

    1491927512
    Throbinhood [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1749
    • Joined: 15 May 2016

    Its so easy for companies to put things off, I work for a large distribution company as well so know how it goes lol

    But really think that this should have been sorted when the competition ended as its really a matter of advirtising standards!

    It would be like entering a competition to win a car but theres no car lol

    I know love honey are extrememly busy and you all do a fantastic job but Im sure a company with a 60million turnover can at least change a graphic on a website to at least say its ended!

    otherwise people that dont use the forum will know theres no competition

    even your new items advertise the compettiton still.

    :)

    1491927660
    Vanessa8 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2851
    • Joined: 7 Jan 2014

    Thanks for the update Leanne. I understand why it ended but wanted to make sure I understood it right.

    Will member's photos no longer be a part of the instagram feed or be linked from the actual product pages?

    Just trying to decide why I woudl upload my pictures going forward or if Lovehoney prefers we share them in other ways?

    Thank you!

    Throbin I am sure there is embedded code when a product page is added... sounds like a monster job or IT!

    1491927717
    Vanessa8 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2851
    • Joined: 7 Jan 2014

    New Question - Why can't I add discontinued items to my wishlist? Or save items in my cart for another order?

    I would really like to be able to bookmark soemthing I am considering in the near future that may fall into that category.

    Thank you!

    1491928328
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2167
    • Joined: 9 Oct 2014

    Vanessa8 wrote:

    Thanks for the update Leanne. I understand why it ended but wanted to make sure I understood it right.

    Will member's photos no longer be a part of the instagram feed or be linked from the actual product pages?

    Just trying to decide why I woudl upload my pictures going forward or if Lovehoney prefers we share them in other ways?

    Thank you!

    Throbin I am sure there is embedded code when a product page is added... sounds like a monster job or IT!

    The terms and conditions have not changed in regards to what is shared on the forum. So there is still chance content can be shared via Insta etc. Terms and conditions here: https://www.lovehoney.co.uk/help/community-terms/.

    However, we no longer add member's pics to product pages.

    It is an entirely personal choice on what or where you wish to share with us. Holly our Social media guru may have some SM comps in the future but I do not involve it that much due to my own workload. We are happy for whichever way you wish to flaunt what you got heart

    Sorry TH I understand you are not happy with the graphic/words but that links to a page to allow image uploads, we can't simply take it down as then there will be no link to upload pictures. I agree it should have been done at the same time but I also understand that it has turned into a bigger job than first considered. 

    Vanessa is right there are embedded codes that need updating.

    I would hate to remove the upload functionality completely so for that function to still be used I am happy to wait it out. I have been assured someone will be assigned to it. I only wish I could do it to help with the mammoth workload. 

    My apologies and I hope this helps explain this further. As this thread is for tech I will close this discussion now as there are many threads that talk about pictures on this forum. 

    ******************************************************************************************************

    1492606331
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2167
    • Joined: 9 Oct 2014

    So I have all 28 reviews showing on my profile now... Anyone else got theirs showing again? 

    wink

    1492606492
    wildflower [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 4599
    • Joined: 17 Jul 2013

    Yes ! I've just noticed I've got loads too

    1492606570
    bondagegod [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7628
    • Joined: 2 Feb 2015

    Hi Leanne. Mine are all showing now that have been since the glitch started.

    Congratulations to all who have fixed the problem.

    1492612845
    Terri JJ [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 11762
    • Joined: 20 Aug 2014

    Yep....Mine are all showing now too☺

    However.....I can't find an option to upload new photos anywhere. I've got 'manage my uploaded photos' but no way of adding new ones xx

    1492613139
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2167
    • Joined: 9 Oct 2014

    Terri JJ wrote:

    However.....I can't find an option to upload new photos anywhere. I've got 'manage my uploaded photos' but no way of adding new ones xx

    The banner was requested to be removed that linked to uploads but do not fear you can do it within your account. 

    More info here...

    https://www.lovehoney.co.uk/community/forums/inside-lovehoney/1580744-uploading-photos/

    1492613197
    Couple looking to spice things up [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3294
    • Joined: 22 Jul 2015

    Yes! My reviews all present and correct. Go tech team!!!

    1492616410
    wildflower [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 4599
    • Joined: 17 Jul 2013

    Same as Terri , I've got no way of adding more photos from my manage photos page either .

    1492617690
    Terri JJ [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 11762
    • Joined: 20 Aug 2014

    I can get to it by clicking on the link posted by Throbin on the Uploading photos thread. There is no way of doing it anywhere in my account that I can find. Going to be annoying if I have to hunt through the forums for that thread everytime I want to post a pic.

    If I click on the Community......For some reason it now takes me directly to my account page 😕

    1492618461
    wildflower [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 4599
    • Joined: 17 Jul 2013

    Yes my thoughts exactly ! I can get to it through the link but it would be easier if I could do it through my accounts page .

    1492618467
    lovingnewtoys [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 4852
    • Joined: 16 Jan 2016

    wildflower wrote:

    Same as Terri , I've got no way of adding more photos from my manage photos page either .

    Nor me :(

    1492618619
    captainmeow [sign in to see picture]
    • Rank: Major General
    • Posts: 616
    • Joined: 18 Sep 2016

    Lovehoney - Leanne wrote:

    So I have all 28 reviews showing on my profile now... Anyone else got theirs showing again?

    Leanne, mine says I've got 19 reviews but I'm only seeing 18 on my profile?

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